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Can I change plan when I activate my new sim card ?

Rita1012
Great Neighbour / Super Voisin

I ordered a sim card 6 days ago, the plan I chose was $34.00 for 25 GB of 5G data, a few days later the same plan offers 40GB of 5G data for the same price . When I do receive my sim card and activate will I be able to change the plan for the 40GB data at $34.00 a month ?

4 REPLIES 4

Priority
Deputy Mayor / Adjoint au Maire

I made the same mistake and Activated 3 Accounts on the $34 • 30GB and now it's 40GB for the same price one day later, now I can't get the 40GB since its for New Activations Only.

hTideGnow
Mayor / Maire

@Rita1012 

I am not sure if you can still make the change, but you can ask PM CS agent and there is a big chance you can.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

TheSterlinger
Deputy Mayor / Adjoint au Maire

You need a SIM card to change plans so you would have to wait until it's delivered as your activation isn't completed until you enter your SIM card.

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