@buildingbid did you try to put your sim card in another phone?
any chance you have made a chargeback on a Telus, Koodo or PM charge on your credit card earlier?
You can try to open ticket with PM Support and have them to confirm what the issue is:
1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.
**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".
2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
