CS_Agent I'm getting issue transferring my number

[Travis_C]

@CS_Agent I'm getting this message during the phone number transfer. No one contact me to solve this issue. Please help! I'm trying to raise a ticket but the link returns 404 as well. 

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

[softech]

@Travis_C 

did you put in IMEI instead of Account number? Please provide account number

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[Phil_Adelphus]

@Travis_C   Check your private message inbox in this community in a few minutes.  I will send you a phone number for the porting team (we aren't to post it on this public forum).