Brand new phone

[Janet-I-am]

Hello All,

I am a brand new Public Mobile subscriber with a brand new iPhone. I am waiting for my SIM card to arrive and have not yet opened my new phone.

Should I put the new SIM card into my phone before turning it on for the first time, or should I activate my phone first and then switch SIM cards?

It is my intention to transfer/duplicate all of my data from my iPad onto the new iPhone.

Thank you,

Janet

[computergeek541]

---

@Janet-I-am wrote:

PM said it would be a couple of days for my SIM card to arrive so I was assuming it would be sent by courier. Is that not the case?

---

The information that I have been provided today by Public Mobile indicates that Public Mobile went back to using Canada Post when the new year started.

[computergeek541]

---

@Neil11 wrote:

You can activate your phone with your old Sim card and then when they new arrives switch it out. Sims card won't affect activating your new phone. You might be waiting awhile for your sim. Better off going to a telus/koodo store and buying one there and then asking CS_AGENT for a refund.

---

A new Public Mobile customer's service cannot be activate before the Public Mobile SIM card arrives.  The customer won't know the Public Mobile SIM card number.

[Phil_Adelphus]

@Janet-I-am  . I assumed it held all of the data (memory?) for the phone

It sets up the connection to your carrier.  You can still use an iPhone without a sim card, i.e. on wifi but it can't make calls without a sim.  You have to transfer all your apps and data, but Apple provides a way to do that, see

https://support.apple.com/en-ca/105132 

[hTideGnow]

hi @Janet-I-am 

PM sends sim using Canada Post mainly, therefore the time could take anywhere from 3 days to 3 weeks

if you waited a full week already, ask support agent for an update.  

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Also ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

[Janet-I-am]

Clearly I don’t understand what a SIM card does. I assumed it held all of the data (memory?) for the phone. So will my new iPhone go through the whole idiot-proof set-up process that it walks you through if it doesn’t have its original SIM card in it when I turn it on for the first time?

[Janet-I-am]

PM said it would be a couple of days for my SIM card to arrive so I was assuming it would be sent by courier. Is that not the case?

[hTideGnow]

hi @Janet-I-am 

it is better to make sure the PM sim card works before activate the new iPhone

so, put the new sim card in another phone, make sure it can make and receive calls and data works, then move it to the new iPhone and enjoy the new phone 🙂

[Neil11]

You can activate your phone with your old Sim card and then when they new arrives switch it out. Sims card won't affect activating your new phone. You might be waiting awhile for your sim. Better off going to a telus/koodo store and buying one there and then asking CS_AGENT for a refund.