Bonus for buying handset?

[ottawa]

There was a promotion for buying a handset through PM (perhaps in Dec?). I think the bonus was supposed to be $5/mo for 6 months starting January. Two family members bought a phone and neither got the bonus in Jan or Feb (nor in Dec, but I'm not sure there was supposed to be).

Is this a widespread problem, and if so is there a thread for us? I searched and scrolled back but couldn't find. If most people are getting their bonus, do I contact Mods about this (since it's technically through the CPO partner I guess)?

Thanks.

=aw

[ottawa]

Already fixed as of 530pm. 🙂 The Mod gave each account a $30 credit. Said there was nothing wrong with the order, the credit just failed to process for some reason.

Great service as usual by PM. Of course it helped that I had all the info ready to go. 🙂

[hTideGnow]

hi @ottawa let us know the results

[ottawa]

Thanks all. I opened a file with the Mods. Had to use the 2nd method. Tried SIMon but after going around 3 times with it trying to sell me a CPO no matter how I asked (and no offer to contact Mods), I gave up and messaged directly. It's not an urgent no-service or overbilling issue, so I don't mind waiting.

[hTideGnow]

 hi @ottawa no need to worry, just open the ticket.  I think there are quite some problem with CPO rebate, maybe it is harder to match up accounts as on the 2 different systems and give up credit.  Just go aheah and open ticket 

[ottawa]

Thank you all. I'm sure they did it right because I walked them through it (I'm a great guy, I am :).

Nov 22 and Nov 25 (2 different accounts). Will get in touch with Mods, didn't want to bother them if (a) chasing this was someone else's department (because CPO), and (b) if it's a known issue and everyone's delayed to Feb or something.

[RCO]

10/4 Roger that 

No Hurries No Worries

I like the BF deal 

Thanks I just looked

In my situation BF will come up just before renewal

fwiw , I have an additional idiosyncrasy that 

I must have a good hard shell case ideally with clip and Lanyard

That is is probably why my phones have lasted 

longer than most people I know.

L think at some point I am going to start 

a Post in the Lounge seeking the opions of best phones value for money 

with Hardshell case LOL

but not today LOL

Cheer

[JK8]

@RCO 

If you scroll through the announcement thread you will see other promos for purchasing a phone through PM not just at BF.

https://productioncommunity.publicmobile.ca/t5/Announcements/bd-p/Announcements

[RCO]

Thanks JK8 

I an going to limp along with the Phones I have

It seems Like they will/may probably do something

again

Black Fridays

Wondering if you know if PubMo has done this 

in most other years previous Black Fridays ?

[softech]

@ottawa do you know if they have use matching email addresses to make the purchases? Using the same email address as My Account to place the order is the only way PM can apply the rewards correctly 

Of course, they need to buy during the promotion period

If your family members did the above 2 things correctly?, please open ticket with PM support  They will investigate further

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[BKNS27]

@ottawa 

Do you know when your family members purchased a CPO?

On the 2nd bullet, it is effective from November 15 to December 6 and the credit will apply in January.

[JK8 · Accepted solution]

@ottawa 

I pasted the promo further down. Contact an agent if this applies to your purchase.

You will receive a response from an agent faster using the first option below, which is the preferred method.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Hey Community, 

Starting today, until December 6, you can save $30 on your phone bill when you purchase any Certified Pre-Owned Phone. Visit our Certified Pre Owned Phone Catalogue and get yours for Black Friday, while quantities last.

Offer Details: 

• Offer available to existing Public Mobile customers who purchase a Certified Pre-Owned phone with the same email address the existing customer received this offer from.
• Effective November 15th, 2022 to December 6th, 2022 at 11:59PM ET.
• Offer limited to one bill credit per Public Mobile account. 
• Credit will be automatically applied within one month of offer closure, starting in January 2023 to eligible customer accounts in $5 monthly increments for 6 months. 
• This offer is subject to change without notice.

To learn more about Public Mobile, click here.

- The Public Mobile Community Team