PUK number

[Gurleen211]

Hi. I’m not sure if my phone got locked or not but on my SIM card it says locked sim. It is asking for a PUK number. Please help!! 

[hTideGnow]

Hi @Gurleen211 we are just customers and we cannot help

Check your Community inbox for their reply.  If nothing  there, message them again

[Gurleen211]

Yes I have but I did not hear anything back yet. 

[Gurleen211]

Yes I have but I did not hear anything back yet. Please try to help me out. 

[hTideGnow]

hi @Gurleen211 if it is a sim pin you don't know, open ticket with CS agent for the sim pin PUK 

[Gurleen211]

She told me that there was a passcode where the sim is. Like the sim pin 

[hTideGnow]

Hi @Gurleen211 did you open ticket with CS agent ?

[Gurleen211]

Hello. I have my SIM card in the same phone. There were no changes made like transferring 

[BKNS27]

@Gurleen211 

Looks like your sister may have place a SIM lock on your phone.

Does she remember accidentally entered the SIM lock?

[hTideGnow]

hi @Gurleen211   do you have another phone or your old phone to test the sim card?

[softech]

@Gurleen211   look like it is a sim card PUK.  please open ticket with PM support using the direct link

  https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[Gurleen211]

I’m not sure what happened because my sister had my phone prior but when I revived it it says contact your provider your puk code 

 

[hTideGnow · Accepted solution]

 Hi @Gurleen211   if you phone was never used on Public Mobile, very likley it is a carrier lock and you need to ask your previous carrier for an unlock code

If this phone was used on PM before, then check your sim card on another phone, if you got the same error, then it is a sim card lock.  Please open ticket with PM Support for the sim card PUK then

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Gurleen211 

is it a recently acquired 2nd hand phone ? Perhaps it's been reported as stolen and blacklisted.

https://www.imeipro.info/

[softech]

@Gurleen211   Before you open ticket with PM , can you confirm  what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." , 

call  Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"

open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

If the message is "SIM network unlock PIN" or "SIM ME lock code NP"  or  on an iPhone's About->Carrier Lock showing "SIM locked"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this) 

[Handy1]

@Gurleen211  

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )