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Black Friday Promo

tilkdog
Great Neighbour / Super Voisin

Wondering how to access the free month of service advertised in the black Friday promo? I was billed for both Nov and Dec.

Thanks for the info

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1 ACCEPTED SOLUTION

Accepted Solutions

darlicious
Mayor / Maire

@tilkdog 

The black Friday promotion was a third month free credit so it will be applied between day 31 and day 60. If you dont see it by day 59 contact customer support to have it added to your account. I have yet to see anyone reporting it being added to their accounts as of yet.

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6 REPLIES 6

cellphoneuser1
Mayor / Maire

It arrives as an account credit and it's automatic.  When Was your signup date?  I can't find it but the offer would say something like credit would be applied within 30 days or 60 days.  If it's been longer, open a ticket to a CSA to get a manual credit.

HALIMACS
Mayor / Maire

@tilkdog 

 

Did you activate online?

 

Here are the remaining terms and conditions from the official announcement:

 

https://productioncommunity.publicmobile.ca/t5/Announcements/Update-Black-Friday-deals-are-here-Don-...

 

 

esjliv
Mayor / Maire

@tilkdog  - If activated as per terms and conditions - either wait another renewal and see if it turns up...or contact CSA, methods to do so found here: https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

 

darlicious
Mayor / Maire

@tilkdog 

The black Friday promotion was a third month free credit so it will be applied between day 31 and day 60. If you dont see it by day 59 contact customer support to have it added to your account. I have yet to see anyone reporting it being added to their accounts as of yet.

Anonymous
Not applicable

@tilkdog 

is will be apply on the 3th month you will receive Black Friday Promo one month service credit check it out your history transactions,

 

if you need to Contact Customer Support Agent by CS_Agent

Here’s How To Contact Customer Support Agent

  • you can send a private message to Customer Support Agent by Click Here link,
  • please include in your message,
  • phone number,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: Public Mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

@tilkdog   check your Transaction history and see if you see PM deposit an amount equal to your plan amount.  Load the transaction history for the past 60 days

 

https://selfserve.publicmobile.ca/Overview/payment/Payment-History/