Banked data

[savoiefaire]

I had multiple GB of banked data and it disappeared!  Did Public just pull back all banked data?  I just checked it a little while ago and I still have 4-5GB and it's gone.  I checked my usage and I didn't use enough extra to consume it all.

[DennyCrane]

Of it was the bonus data for the migration to from legacy rewards to Public Points, that expired (it had a 150 day expiry, which has now lapsed). If it's holiday bonuses, those stay until you use them, so if they're gone you used them. 

[hairbag1]

@savoiefaire 

good question...I just checked mine and they're still there. Log in to your account using incognito mode...see if they re-appear. Otherwise use suggestion provided by hTideGnow .

[hTideGnow · Accepted solution]

hi @savoiefaire 

Are those data add-on from past Christmas?  PM wont suddenly remove the data add-on, maybe you have used them up and not aware?

You can ask support agent to confirm when those add-on got dropped off and if they were used up

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437