eSim Transfer to new phone

[LilLeoNL]

I did this, it suppose to be free. But I got charged 5 and tax for the new esim on the new phone. How do I get the refund?

[slusagm]

@LilLeoNL 

and I found this link for you to show PM customer support that replacement esim is free:

https://www.publicmobile.ca/en/on/get-help/articles/esim-faqs

[slusagm]

yes, it is supposed to be free, and yes, you can get ask for reimbursement

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437