@Justin_M
if showing at your Self-Serve a messages those Expired or Suspended and your services are working, just ignore,,
all customers getting those message the night before day of renewal.
on the date cycle payment is will automatically renewal.
if your services not working
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
go sign in to Self-Serve, to review your account,
- Click on Payment
- Make a Payment
- one Time Payment
- Payment Type: selected other ( Enter the desired payment amount )
- you will do manually enter Amount:$$ + $1 extra
- Click ‘Submit’,
- after payment successful, you have to do Rebooting your phone
what is meant by rebooting the device turn off and turn it back on.
- and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,
and if can't fix it you need To Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent
- send a private message to Customer Support Agent by Click Here link,
- please include in your message,
- phone number,
- Email address,
- Customer Support Agent by CS_Agent, will Response to your inbox by private message
- During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)
Good Luck.
