@will13am wrote:@geogolem , I was short changed rewards when switching out of the 90 day 2016 fall promo to a 30 day plan. I made the change as they were transitioning from old system to new system, they had not implemented issuing rewards every 30 days for 90 day plans yet. I lost 2x rewards in the process. I tried explaining until I was blue in the face, I got no movement from the CSAs. The old way of giving out rewards scaled to days of payment was easy to understand, this new system is convoluted.
@will13am : Thanks for your reply. This is what I am worried about. I suppose the best I can do is document everything in the hopes it will aid me in explaining the situation down the road.. There is some risk I guess since it may not be so easy to explain/convince even if one is in the right. I am writing this to document things for future reference, for others to see and maybe chime in, and I'm curious on your opinion on everything I have written here....Thanks in advance.
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I would expect this reward to show $6 instead of $2 after the scheduled plan change based on this description.
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I would expect this reward to stay at $5 even after the scheduled plan change. Except 30 days after September 27th, another 5$ would be credited to my account, and again 30 days later another 5$ would be credited to the acount, again 30 days later (just prior to the next cycle) another 5$ would be credited to the account. i.e. $5 is credited to the account every 30 days.
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For this one I based on the wording I would expect the reward to change from $10 to $30 after the scheduled plan change.
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The only reward that should "accumulate" based on the descriptions seems to be the refer a friend reward which is paid every 30 days and accumulates in your account until a payment is required. The other 2, loyalty and refer-a-friend clearly just explain it should be 3x the reward if you are on a 90 day plan, just like the price is 3 x the price (in this case 34) = 102 on the 90 day plan.
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In any case, if one does the following:
1. 30 days on 30 day plan
2. first 30 days of 90 day plan
3. second 30 days of 90 day plan
4. third 30 days of 90 day plan
5. 30 days on a 30 day plan
The $ amount of rewards paid out should be the same as if one was on a 30 day plan for 5 consecutive 30 day cycles.
