my boyfriend is a fellow public mobile customer, and he is completely locked out of his account. he's been able to make payments using pre-paid vouchers from his work, but he wants to set up autopay to avoid the hassle.
he can't log in because when i select "forgot email" because we've forgotten the email, it asks me to put in his cell phone number.....and then says it's sent a link to the email address. the one that we've forgotten. so that account is completely inaccessible due to the broken system.
i tried making another account for him but i can't link the SIM card because we no longer have its barcode. so right now he is completely unable to set up autopay because the account has a credit card attached to it that has since been replaced with a new number. can someone please tell me what his best option is? as it is right now, he needs to be able to get back into his account or he will be switching providers. thanks.
