I think I just got scammed?

[Nik1]

...What?

[Grinch]

I have never had this type of  experience. 
Perhaps the offer was due to using most or all your data allotment ?

Would be the ideal time for PM to suggest an upgrade?

What looks unusual, to me, is using the word “wallet” vs your “balance”. 
I would have verified that with PM before I responded. 

[HALIMACS]

I agree - the wording of those texts, particularly the follow up text, leave ALOT to be desired @Nik1 

Through all of this back and forth, had you gone into your credit card transactions or your public mobile account to VERIFY how much was actually billed and charged for the 1GB add-on data you purchased?

I highly doubt it was $40 for 1GB, however it's clear why you might have thought that.

Be sure to send that screenshot to the customer support agents as part of your communication with them.  They need to amend their SMS wording, big time.

[DennyCrane]

Login to your account to see what it charged you. I'm sure it's only $15.

For those commenting on the special offer, it's not a plan change. It's just a data add-on offer because the OP used all the data available with their subscription.

[Nik1]

I'll submit a ticket and wait

[Handy1]

HAHA @Nik1  that’s funny . But there was no free holiday give away this year BTW definite let  down for the community. I’m hoping dec 2024 will be better in that regard 

[Handy1]

@Nik1  It’s PM targeted offers .its system detected you were out of data and gave you easy option for more data . But yes I agree with you something isn’t right there please submit ticket with the link I provided in last reply to get straightened out 

[Nik1]

me

[Nik1]

I guess I know where the free Christmas/ New years perks are coming from 

[Nik1]

This response popped up not even a few seconds after I posted - so I am guessing it isn't a person.

I was asked to hit YES1 for 1GB of data for 15.00$ and then hit yes, and got 1GB of data for 40.00$. Very sneakily, thats messed up 

[Handy1]

@Nik1  sorry thought you first meant for the plan 4GB for $24 . Note I’m just customer like you trying to help . Please submit ticket with support to confirm what’s going on 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Nik1]

I picked YES1 for 1 GB for 15 data.... Then I got asked to confirm, while switching the price to 40. Dollars isn't even listed after the 40, maybe to make sure you say yes before you realize you just got scammed. Tf, $40.00 for 1GB of data... Are you serious 

[Handy1]

@Nik1  No worries this is legit offers . You just have to reply YES to except and it won’t effect your rewards either and plan will change in your renewal date 

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