And you currently have no PM service?
Login to My Account using Incognito mode and check if the account status is Suspended. If it is suspended, then likely Pre-authorized payment failed. Yes, Pre-authorized payments could fail, could be a credit card problem but more likely a PM system problem.
No worry, just make a manual payment to resume service. When you are at My Account , click Reactivate my plan and follow the steps to finish the payment
@ashleyskye - if you are still having working services on your phone and and you are on autopay you could probably ignore that message.
What buttons are you referring to that are not working??
Try clearing your browser's cache, or try a different browser or device. Or, open a tab in incognito mode and access My Account that way.
You can also use a keyboard shortcut to open an Incognito window:
Windows, Linux, or Chrome OS: Press Ctrl + Shift + n.
Mac: Press ⌘ + Shift + n.