Attempting to leave

[GLY]

I’m attempting to leave public mobile as I got a better deal else where. I’m trying to get all the port requests from public mobile cancelled then I can retry to transfer to Fido 

[HALIMACS]

@hTideGnow @Chalupa_Batman 

I kinda wondered that too.

The original post leaves some speculation as to whether the OP is FULLY ported to Public Mobile or perhaps if they only recently activated here and perhaps their preferred number may still be with yet another provider.

@GLY  - regardless of which provider the number you wish to move to Fido is with, it is Fido who needs to do the legwork here to draw upon that number from the provider from where it currently is registered.

[Chalupa_Batman]

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@hTideGnow wrote:

HI @Chalupa_Batman 

I read it, but  i saw it as OP just joined PM and not completed with the porting into PM and already decided to leave.  

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All good. I am wondering though what offer they got with Fido. Always interesting to see what color the grass is on the other side of the fence. 😋

[hTideGnow]

HI @Chalupa_Batman 

I read it, but  i saw it as OP just joined PM and not completed with the porting into PM and already decided to leave.  

[Chalupa_Batman]

@GLY wrote:

I’m attempting to leave public mobile as I got a better deal else where. I’m trying to get all the port requests from public mobile cancelled then I can retry to transfer to Fido 

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@hTideGnow wrote:

HI @GLY 

So, you are not with Public Mobile yet?

you can just ask Fido to request transfer now, your current provider (not PM in your case) will send you a text , just reply that

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Ummmm....    you may wish to read this again. The OP is with Public Mobile and wishes to leave to Fido. 

[hTideGnow]

HI @GLY 

So, you are not with Public Mobile yet?

you can just ask Fido to request transfer now, your current provider (not PM in your case) will send you a text , just reply that

[Chalupa_Batman]

Good Morning @GLY 

Porting request all come from the other providers side, in this case, Fido. You have to make sure your Public Mobile account is active, if it is not, then the port won't go through. Also, when Fido does send the port request, you'll have 90 minutes to say yes. If you miss that window, you will have to reach out to Fido again. If you are still having issues trying to port, please create a ticket and advise Public Mobile you are porting and to place notes on your account.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

[HALIMACS]

Porting is ALL ON the provider you're moving to, @GLY .   A reason for this is simple, the existing provider isn't going to go out of their way to help customers leave.   

Fido needs to step up and 'pull' the number from Public Mobile.

All you need to do is reply YES to the port authorization request within 90 minutes of getting it, meaning your PM account must be active.