Added a $25 payment voucher and it doesn't show the funds in available funds

[Richard007]

I Added a payment voucher and it doesnt show up but it did accept it, what can i do ?

[softech]

@Richard007  if you check Transaction History on My Account, does it have an entry about that?  and maybe another entry showing the fund was used?

and Yes, try another browser, just want to rule out it is not a browser/cache issue.

[Anonymous · Accepted solution]

 @Richard007 : If you are on the $25 plan and your services were suspended at the time of adding the voucher than your plan should have renewed taking that money. Use another browser to check your account status. Check for the pay before date up top.

[JK8]

@Richard007 

Can you log into self service and look at Available Funds to see if it has been added. Refresh the browser page.

[Anonymous]

i suggest you can try it for a different Browser

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here  

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here 

and Restart your computer, is will help a lot,

Reboot your phone.

what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

[dabr]

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@Richard007 wrote:

I Added a payment voucher and it doesnt show up but it did accept it, what can i do ?

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@Richard007   Some payment vouchers can take several hours before the funds on them become available.