Add referral code after activation

[Emstar]

Hi all,

I'm going round in circles here. I have recently opened two accounts and was advised by a customer service agent at Public that I could add a referral code on each (i.e. we give each other a code) after activating the accounts. So, we've activated the accounts and now I can't see how or where to enter the referral code. Can anyone help?

Thanks,

Frustrated of Toronto!

[Priority]

I made a similar error about two weeks ago. 

Messaging CSA from Community Accounts tied to the EverSafe ID I was inquiring about, they were able to manually apply the code for me.

[Emstar]

thank you for replying!

[Emstar]

thank you! much appreciated 🙂

[Meow]

Only agent can add referral code After activation.
Contact agent creating ticket or if that does not work by private message.

[softech · Accepted solution]

@Emstar 

you have to message support to have it added back.  Please have the person who just joined to open a single ticket for both referrer and the referee.  Message them here:

     https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there