Add-ons

[Mateng]

Hi, Im thinking of availing the current promo of $20/mo with 1GB @4G. Currently with $25/mo with 1024mbps @3G. I have some add-ons like 500min int’l calling, will I lose this add-on if I switch? Thanks

[hTideGnow]

hi @LitlLdy 

As of yesterday, I didn't see $19 plan on all the accounts I have access. 

but today, all of them get the $19 and $23 plan back.  So, it is good

[slusagm]

i don't have the $19 plan too.  that's why I started a post myself

https://productioncommunity.publicmobile.ca/t5/Get-Support/19-1GB-still-there-for-existing/td-p/1227...

i think the result is half-half.  not sure what determine who still see the $19 and who can't

[BKNS27]

@hTideGnow 

I just login to the app and it is still offering the $19 plan.

[EB0]

@LitlLdy @hTideGnow 

$19 1GB is available for existing customers on $15 250mb 100 minutes 

is it confirmed that the plan is no longer available for customers on $25 1GB 3G?

[LitlLdy]

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@hTideGnow wrote:

HI @Mateng / @BKNS27 

actually the $19-1GB is no longer offering for existing subscribers since 2 days ago

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@hTideGnow , the $19 plan with 1gb of data at 4g speeds is still showing as available to switch to on my account! Is that a glitch? It seems to be getting worse here for low income Customers! 😞 

[Mateng]

Yes

[hTideGnow]

HI @Mateng / @BKNS27 

actually the $19-1GB is no longer offering for existing subscribers since 2 days ago

[BKNS27]

@Mateng 

Are you referring to the $19 plan for 1gb of data at 4G for existing members?

[golfball]

There was a $19 1GB plan but as far as I know you need to have a plan below $19 to get it.

[hTideGnow]

hi @Mateng 

you won't loss the add-ons you got from Christmas from last couple years.  Only the Loyalty bonus you received in March will be gone if you downgrade your plan

[slusagm]

there is no $20-1GB plan for current customer.  There is a $20-2GB plan but only for new activation

for your case, i think you have the data and Int'l calling from before, those won't be gone.  Only the loyalty data bonus which has a 150 days  life will be gone if you downgrade

but , there is no plan for existing customers that is cheaper than yoru current $25 plan