Activation trouble

[BazSr]

I tried to port my number, got a message unable to complete activation, get support. Support says I had to chose a new number because I was coming from Koodo. Now I can’t get back to change my option. How do I fix this? It already took payment!!!

[hTideGnow]

hi @BazSr you opened a ticket?  go to the inbox here and look for the message 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[BKNS27]

@BazSr 

Good. You will need to contact a CS_Agent on the Chat bubble and type in Submit a Ticket or Contact Agent.

Or you can pm them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Agents will reply back through pm so click on your avatar (top right) the Messages.

[BazSr]

How do I reply support? What do you mean? 

[BazSr]

Yes

[BKNS27]

@BazSr 

Did you activate/port on the PM app? You can only do it on the app.

[hTideGnow]

hi @BazSr  you have Koodo Prepaid service?

Please reply support  ,  tell them you are unable to login and do what they suggested.  Ask them to give you a random number first