@kyguy9
The most likely scenario that i believe for this situation is usually that the the the service works just fine but that only the self serve account didn't get created properly. As others have said, try to see if the services work after inserting the sim card into you phone. It's often just a matter of needing to complete the self serve registration process again.
If you encounter one of either the service not working or the self serve account not being able to be created, you do need to contact the moderators, but I would suggest against using the method that others have stated, at least for now. Private messaging the username Moderator_Team is not the ideal way because this can cause a delay. Messages sent to Public Mobile's customer service in this manner are given a lower priority.
To contact Public Mobile, and to ensure that you receive a higher priority in the service queue, first try openning a ticket through https://publicmobile.ca.ada.support/chat/ . I do realize that when creating a ticket, it will intially ask for your self serve account credentials, but there should be an option to verify your identity/that it's your account by using phone number and account PIN.
