Activating an account - Billed for service - "generic error" - can't do anything now.

[matthoulihan]

Totally frustrated. I paid for a sim, went through the activation process - was billed on my visa - got a "generic error".

Now I can not log in - It says, there is an error with the account information.

I can not restart the process - it says the sim card is invalid. (because I used it and was billed)

I can not do anything.

Now I have to wait 48 hours for a message?

Feeling so let down, and very, very frustrated.

[darlicious]

@BHawkings

@BHawkings 

If there was an error during activation and it did not create your self serve account.... your email being your username.....then try and create yours using the link. If you cannot log in or create an account then contact the moderators to help create it for you.

[BHawkings]

The same thing happened to me today!! I still cannot get into my account, but when I took the SIM card out, turned off the phone, put the SIM card back in then turned it on again, it worked. Not sure how I can login to my account still though...

[darlicious]

@matthoulihan 

Follow the instructions provided by @Jb456 and @Luddite. Dont worry 48 hours is worst case scenario you'll more than likely be contacted within an hour or two....if not sooner. Just keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. They'll have you up and running in no time! Welcome to public mobile. If you have more questions just ask....we are happy to help.

[Luddite · Accepted solution]

@matthoulihan You are right to be aggrieved. 

As you've paid in full, but have no service, you likely need assistance from the moderators.

To get a ticket click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon.  Invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear. Click it then login and pick the topic, if needed, from the drop down menu. To confirm your ticket has been submitted, check the SENT box in your private messages; click the small envelope beside your avatar at top right on your screen.

• While you're waiting check out the workarounds in this post: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

• Just in case response is very slow and the workarounds fail, engage a backup plan. Mine is using fongo.com over wifi, but I think Textnow is currently slightly better as they include SMS.

• If you encounter problems submitting a ticket, you can send a private message to Moderators here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437, but this alternative method may have longer response time.

[Jb456]

Put your sim card in the phone. See if anything works. It likely will since you were charged.

If it works and you were charged like you said the system may have failed creating your self serve account. 

Follow this link to try and create one.

https://selfserve.publicmobile.ca/self-registration/

If you used a referral code the $10 credit will be applied within 72 hours if the sim was successfully registered.

If the sim does not work it locks you out for 50 minutes. Wait 1 hour and try activating the sim card again by opening a fresh browser in incognito mode.

Let us know!

Welcome to Public Mobile 🙂