Account

[johnprince]

Hi,

Not sure where to put this.. I'm having account problems.

I know my user name

I know the email used

Obviously, the phone number as well.

I cant get logged in to the account to get to my rewards - it says max login attempts..

[johnprince]

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@LoveNature wrote:

@johnprince 

to you resolve it. a different login

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What is this about @LoveNature ??

[LoveNature]

@johnprince 

to you resolve it. a different login

[johnprince]

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@LoveNature wrote:

Hi @johnprince 

Login Page Self-Serve  \\  Login Page Rewards  \\   Sign In to Community

use inPrivate mode,from computer to Login any of each system above Links using your email address and password.

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Hello @LoveNature What is regarding?

[LoveNature]

Hi @johnprince 

Login Page Self-Serve  \\  Login Page Rewards  \\   Sign In to Community

use inPrivate mode,from computer to Login any of each system above Links using your email address and password.

[johnprince]

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@softech wrote:

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@johnprince wrote:

I was able to resolve it. Can log in now. Not sure why the community uses a different login than my account / my rewards.

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@johnprince   this is correct by design

Community and My Account/My Rewards are different system

Community: use login name 

My Account/My Rewards: login name is the email address

Make sure the email used in the Community and My Account/My rewards are the same so they can link up Community rewards if you are eligible for any month

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That makes sense @softech - i will have to check if that's the case with my login, although I suspect it is.

[softech]

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@johnprince wrote:

I was able to resolve it. Can log in now. Not sure why the community uses a different login than my account / my rewards.

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@johnprince   this is correct by design

Community and My Account/My Rewards are different system

Community: use login name 

My Account/My Rewards: login name is the email address

Make sure the email used in the Community and My Account/My rewards are the same so they can link up Community rewards if you are eligible for any month

[johnprince]

Anyone know why this is the case?

[johnprince]

I was able to resolve it. Can log in now. Not sure why the community uses a different login than my account / my rewards.

[computergeek541]

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@johnprince wrote:

@Metal1967 

How long? What is "incognito.."?

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self solution removed

[Metal1967]

@hTideGnow  I sent Santa my list.. android was on the top.. lol.. been a  long time .. think last one was an ace.. lmao

[hTideGnow]

thanks @Metal1967 that makes sense, I only use Chrome on my Andoid and Safari on iPhone 

thanks 

[Metal1967]

@hTideGnow  iPhone .. an old 8 too.. I have the newer ones 8 plus is my favourite..lol

[hTideGnow]

HI @Metal1967 on Android or iPhone?  I don't see the nice 3 icons like you.  I need to click the 3 dots.

thanks

[Metal1967]

@hTideGnow  chrome on a mobile device 

[hTideGnow]

Hi @Metal1967 what browser is that??

[Metal1967]

 

 this is from a phone. Swipe left…

[johnprince]

@Metal1967No such setting on my browser. Not using chrome and no sue what browser .. etc.. is. Yes. Nothing comes up for my setting, just finding the setting in Chrome, Edge, Firefox, and Safari, which I expect are other types of browsers.

[Metal1967]

@johnprince  It a setting on your browser.. whether you use chrome .. etc.. incognito  mode.. clearly you are able to surf the net.. do a quick search.. easier than typing instructions..

[johnprince]

@Metal1967Oh. I suppose that I did not realized that.

Can you, without joking, advise of what "incognito.." is, then?

Thanks!

[dust2dust]

Different browsers have different names for it. Incognito, private, secret etc. It's not the web page, it's the browser.

[Metal1967]

@johnprince  I was joking.. lol.. 

[johnprince]

@Metal1967  I do not know how that would make a difference, but I am always with a mask due to a medical condition of a member of the household. I've never heard of that - where would i be found?

[johnprince]

@hairbag1 

Ok. Well, I am able to post here, but up in the top right is says community and sign in.

I've also received a verification pin and email.

[statusquo]

You click the 3 dots top of your browser to get the menu and choose incognito.  It starts the browser without any cookies from using the browser earlier.

[Metal1967]

@johnprince  Wear a mask while signing in.. lol.. it’s a setting on your browser 

[hairbag1]

@johnprince...

give it 60 minutes then try again. Make certain you're using correct info.

[johnprince]

@Metal1967 

How long? What is "incognito.."?

[statusquo]

Do you use incognito to login?  I use chrome and use incognito and haven't had too much problems.  I also clear cookies if not using incognito.

[Metal1967]

@johnprince  Wait.. try again later using incognito..