incoming call not recieveing

[narmratakundra]

I am not receiving in coming call

[esjliv]

@narmratakundra  - try 1 or more of the below:

• restart your phone
• toggle into and out of airplane mode
• perform a Reset of the device's Network Settings
• move your sim card to another phone to see if services works
• manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if incoming calls work

...unless this is from a new activation that you were porting over a number from another provider, and didn't receive the SMS approval text.

Then see other posts, or submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

[LoveNature]

Hi @narmratakundra 

please provide more info, are you new customer or existing?

if new customer do you did port in your old number, or get new number?

for existing: Login to your account is status showing Active? if yes try to remove sim card from device and insert in other device,

[BKNS27]

@narmratakundra 

Are you an old member or did you just ported your number over to PM?

If you are a new member, did you reply to the text confirming you are porting over to PM with the old SIM in the phone?

There is a 90 minute window or porting is cancelled.

[Handy1]

@narmratakundra  Additional info on porting 

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port 

[Handy1]

@narmratakundra  Did you just port number to public mobile and miss the confirmation text to port ? If so I’ll send you port team number private message