I've been set-up with automatic payments monthly renewal for years now with pub mobile, no issues.
I received an email 2 days ago stating that "RESTORE YOUR SERVICE - your account has been placed on hold due to an unresolved issue with your payment. Set-up pre-authorized payments in order to avoid account being paused..." Very weird as my phone is still working, without issues.
I wasn't sure if this was a spam email, so I logged into my account (didn't use the link provided in the email that looks legit). My account looks good, no outstanding payment, so I ignored the email. Then today, I got a text from Pub Mobile stating the same thing ("that my account is on hold because of a payment issue...").
Logged into my account again. My account still looks good, no outstanding payment. Checked my cc account - and the Pub Mobile charges definitely went through Aug 5th as usual. My account also has a green box in the payment section stating "You are currently subscribed! Don’t worry about interruptions in your service when you have your subscription on. Your next subscription will renew Sept 4th".
Am I missing something? These texts and emails look legit from Pub Mobile, like all the other emails or texts I've ever received from Pub Mobile over the last few years. My phone is also still working well, even though the email and text say my service has been "put on hold".
