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Account is inactive can’t verify my account with code

Tara8
Great Neighbour / Super Voisin

Went to make payment and they want to verify my account by sending a code through my email but I’m not receiving the verification code… now what

2 REPLIES 2

BKNS27
Mayor / Maire

@Tara8 

If find that the verification code takes longer to arrive in your inbox…sometimes about a minute but text takes about 3 seconds.

Dunkman
Oracle
Oracle

@Tara8 

The website is finicky these days with all the changes.  Maybe try a different web browser, clear cache or incognito/private mode.  You can also try a different device. 

You might also want to check your spam folder on email.  For customers using gmail alias as their login email, it does not seem to be working properly.  

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