Account cancellation and credit

[dorisgin]

I have created a Public Mobile account to port an existing number from another carrier, but the porting could not happen for whatever reason. I decided to stay with the original carrier, I called this number 1-844-xxx-xxxx to cancel the porting.  Unfortunately the porting is cancelled but the account remains open.  I would like to cancel account and credit the charge from my credit card.  Can someone please contact me regarding this matter.

[Handy1]

@dorisgin  You need to log into your account and turn off auto subscribe like this or get support to remake the credit card on file 

Turn auto subscribe off/on

Link to support if you cannot log in 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Phil_Adelphus]

Public Mobile is prepaid so there aren't  usually refunds.  It might depend on why the porting could not complete (did you ask for assistance with that?) but if you want to make a case for a refund send a private message to support at  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[HALIMACS]

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@Chalupa_Batman wrote:

Hi @dorisgin 

We are all customers like you. You need to reach out to a CS Agent for assistance.

https://www.canadiantire.ca/en/pdp/downy-rinse-refresh-laundry-odor-remover-and-fabric-softener-cool...

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Interesting URL @Chalupa_Batman  🤣

[Chalupa_Batman]

Hi @dorisgin 

We are all customers like you. You need to reach out to a CS Agent for assistance.

https://www.canadiantire.ca/en/pdp/downy-rinse-refresh-laundry-odor-remover-and-fabric-softener-cool...

[HALIMACS · Accepted solution]

@dorisgin 

If you purchased a 30-day subscription, you won't be able to get that refunded.

Just make sure you remove the payment card by un-toggling the subscription tab in self-serve so it won't be charged again on cycle renewal.

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.