Account Status and plan usage incorrect

[Adeeln65]

I changed my plan a couple months ago and get charged the correct amount, I also have access to the extra data that the new plan provides, but my account status hasn't changed and when I go to change my plan it still says I have my original plan. I was wondering how this can be fixed to show my new plans account usage?

Thanks 

@CS_Agent 

[jonathanfv]

I had the same issue and was about to create a ticket for it, but this was the answer. Thanks a lot!

[Adeeln65]

This helped thanks

[JK8]

@Adeeln65 

You might be looking at a cached version. Clear your browser cache and go incognito/private mode. Click on the spinner icon in self service to refresh your page.

[computergeek541 · Accepted solution]

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@Adeeln65 wrote:

I changed my plan a couple months ago and get charged the correct amount, I also have access to the extra data that the new plan provides, but my account status hasn't changed and when I go to change my plan it still says I have my original plan. I was wondering how this can be fixed to show my new plans account usage?

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