10-03-2023 07:04 PM - last edited on 10-15-2023 01:00 PM by Dunkman
The credit card on my account has expired. My phone call services cut off last night. I was on a monthly plan via auto payment. I thought I had some time before updating the card. I used to receive texts from Public as to when my payment was due but randomly stopped getting them.
The issue:
I login to My Account, and a pop-up says to reactivate my account which I click, then it just redirects me back to the login page but this time it won't let me login (says incorrect password). I've tried doing this across multiple devices and deleting the cache, but these events keep occurring. My password and 2fa are all correct but it is Public's login system that is preventing me from accessing my account.
Now I cannot update my credit card and have no service.
I have read some posts - do I need to make a new account entirely? Like I have to buy a new SIM, get a new number, and have all of my rewards start from scratch?
Solved! Go to Solution.
10-04-2023 02:15 PM
thanks @motherbean for the update. Happy that you are back
10-04-2023 02:12 PM
Update: had to contact moderator to fix the issue. I can now access My Account and thus update my credit card and pay the outstanding fees via using the website.
10-04-2023 01:54 PM
You need to login to My Account and go to Payments. This link may be helpful:
10-04-2023 01:43 PM
Hi i need to update my account with a new credit card
10-03-2023 07:41 PM
Here's some reference posts on alternative methods of payment that you may find helpful....
10-03-2023 07:31 PM
i submitted a ticket. Calling *611 does not give an option to change my credit card. Incognito mode does not work. Have tried waiting for a few hours before reattempting on different devices. I may need to try getting a voucher like you @hTideGnow and @dust2dust mentioned, in the meantime
10-03-2023 07:19 PM
hi @motherbean add to above, you can buy vouchers without fee at Shippers Drug mart and the load it to your account using *611 to resume service first
10-03-2023 07:18 PM
Buy a voucher online from recharge.com and dial 611 and enter the voucher. Or use the RTR option at muskbird.com. Then your services can restart and you can take your time getting the login figured out.
10-03-2023 07:07 PM
hi @motherbean
first wait an hour
then try using Incognito/Private/Secret mode on your browser
if that does it work, please submit ticket with CS agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437