My husband set up Public Mobile accounts for himself, our son and me. When he first set them up, it was all done using his email address as the user id. And he used his credit card (now expired) to pay for all three plans.
So, each of the three of us are reminded monthly via text message that our payment is due and, later, that payment has been received.
When his credit card expired, he signed into his account and changed the expiry date and verification code for his renewed credit card on his account. That updated information worked on the payment for his cell phone plan but not for payments for our son's cell phone plan nor mine.
Our son was able to change his user name from my husband's user name to his own. He then set up a new password and entered his own payment information.
I have not been able to set up a new user name for my monthly plan. I therefore have been trying to use my husband's username and setting up my own password that would work just for my phone. When I set up a password, the myaccount.publicmobile.ca website seems to accept the new password but then it requires that I sign in again before I can update my credit card information. Whenever I try to enter my husband's username and my new password, myaccount.publicmobile.ca refuses to let me in!
Today, Public Mobile has cancelled my cell phone service because my monthly payment didn't go through and I am blocked from signing in and updating my credit card information because I have tried too many times to set up a new password and then use it. Once again, I have to wait for a few hours in cell phone purgatory, until I am allowed to try and sign in again.
My questions are:
1) How do I set up a separate and distinct user name for my own existing PM account?
2) Is there someone that I can call to cancel the wait time before I can try signing in again?
3) If neither of the above are possible, is my only choice to leave PM and set up a new cell phone plan?
