Access to account to pay

[Imus]

I cannot access my account to pay

Have new email and cannot use old one. 
self serve account won’t give me access

I am about to cancel and go with another provider

need access for employment 

[HALIMACS]

BTW @Imus 

Writing things like you're "about to cancel" on this community forum doesn't affect us ... we're just other customers like you, not Public Mobile employees.

Just so you're aware...  🙂

[hTideGnow · Accepted solution]

hi @Imus just open ticket with cs agent and they can update the email address for My Account for you 

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Imus  Also you can 611 if you know the PIN number or if you have a voucher no pin needed but to change email you need supports help with this 

Getting support / submit ticket

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here                 

Or while your already here and logged in the community

• you can send a private message to our  CS_Agents by clicking here.

[dabr]

@Imus   Please try using incognito/private mode or use another browser because of caching issues with PM's website. 

Or you can purchase a voucher from Shell, 7/11, London Drugs or SDM or muskbird.com and load the funds by dialing 611 on your phone which gives you more time to deal with the login issue.

[Handy1]

@Imus  Try again incognito mode private mode there are cache issue even another device or lap top