5b1 not equipped for incoming service

[Taiano1]

I cant call a certain number. And only this number for some reason. I can text it. And I know others can call it. When I call I get a robot voice saying 5b1 you have reached a number that is not equipped for incoming service

[ads2]

Try turning off VoLTE services.

[Sevcan]

The issue might be with the recipient's network. Check for typos, restart your phone, verify the number format, and contact your carrier if the problem continues.

[hairbag1]

@Taiano1 

do you have a voip app like Textnow you could try that number. Textnow is a free app and uses wifi to make free calls and texts to most any US or Cdn number.  Give it a try and see if that goes through.

edited...

I see someone did that already.   😁

[Taiano1]

I've had the issue for a couple months. A coworker called last week. Yeah when I text I will get a response from the other side 

[Chalupa_Batman]

Can confirm it's not a 800. It's 1-888-Handy111  LOL. Kidding of course. It's a 250 number. 🙂

[Taiano1]

Thank you !

[Taiano1]

It's a local number

[Handy1]

@Taiano1  and @Chalupa_Batman  also note if this happens to be 1-800 number not all will work with PM also 

[Chalupa_Batman · Accepted solution]

Thanks for the DM @Taiano1 

I tried the number you provided and I got the same issue. So click on the link below for the CS agent and advise them that you and your wife are unable to call it with your Public Mobile number. You can also advised them you asked one of the forum members to try. They tried from Manitoba on a Public Mobile line and got the same error. However I was able to get through on my Telus Mobility phone from Manitoba. I was also able to dial it from my TextNow VOIP app as well. It's a PM issue for sure.

[Chalupa_Batman]

Please contact a CS Agent with the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Taiano1  Try rebooting the phone or reset network settings . See if that helps if not please submit ticket with support to investigate . Maybe refresh your account on there end 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Can you send me the number in a DM and I'll see if I'm able to call it on the PM network?

Also. do you block your number? 

[Taiano1]

It's a business number. And I can text it 

[Handy1]

@Taiano1  Is it possible this number has blocked you ? Or is it a business number