5G network not regonized/ not registering

[NateDog1]

I just switched to the PM 5G plan, but it does not show for my S20 FE 5G. I have looked at all the recent forums on this (the past 2 weeks) and seems like this is a common problem. Here is a screenshot of my service mode. it shows upperlayer R15 not supported. I also chatted with samsung support and they suggest gettting a new sim card. Anyone have any other ideas instead of doing some 100 step fix of downloading and transferring a bunch of files. Also to note. When i am at home i do get 250mbs download speeds, but as soon as i am out and about the highest i get is like 80. Pretty big difference and the whole time it says LTE+

[softech]

@NateDog1 

you can also give the app to force 5G a chance:

https://productioncommunity.publicmobile.ca/t5/Get-Support/E-sim-not-compatible-after-the-site-sayin...

[Handy1]

Follow his post on that thread or where ever else you seen it . We tried with SIM card first that just a told us it was a public mobile / Samsung issue 

[NateDog1]

Vancouver B.C V5S 4X5. When doing my speed test I only have my data on to test.

[NateDog1]

so is the only solution mtbman's post? should i try putting a new sim or doing an esim?

[maximum_gato]

@NateDog1 

Where in Western Canada? If you give us your postal code or cross streets and town/city we can check the local towers in your area. 5G deployment is mostly in large urban centre's with a gradual upgrade of cell towers in smaller towns and rural areas. Even in large cities not all areas will have the ability to connect to the 5G network but you can get the higher data speeds on the 4G LTE network.

When testing data speed at home are you on mobile data or wifi? Keep in mind a speedtest at 250mb can easily use over 1gb data. Best to leave them for day 30/90 of your cycle if you have unused data that will go to waste.

[NateDog1]

i might have to do what mtbman posted and do a crap ton of dowloading and moving of files

[Handy1 · Accepted solution]

@NateDog1  .yes and if you stick a Telus SIM card in it will show 5G there’s a work around please check the link at the bottom of this page . First reply to you 

[NateDog1]

[hTideGnow]

HI @Chalupa_Batman yeah.. thanks

and @NateDog1  you are not alone , people are having hard tim eto get S20 to show 5G

[NateDog1]

i have tried this, but like i said in my post. When i am at home it is just at 250mbps, but says LTE. When i am anywhere outside my home like even down one block it is 80 or lower and still says LTE

[Bigjay83]

@NateDog1  On your phone under Networks check if you have 5g as your preferred network type. 

[NateDog1]

i am in western canada

[Chalupa_Batman]

@hTideGnow 

It says it right there in the first sentence. LOL

"I just switched to the PM 5G plan, but it does not show for my S20 FE 5G"

[Chalupa_Batman]

HI @NateDog1 

Try this. Go into your network settings, cellular and pick Public Mobile then reboot the phone. Then do a speed test. If it's around 1oo mbps then something's wrong. But if you're on LTE and getting over 200 mbps... then it's just fine.

[hTideGnow]

HI @NateDog1 

what phone you have?

are you in Eastern Canada?  They have ongoing outage now

[Handy1]

@NateDog1  .yes please check out my thread for the work around here to have 5G show up 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Samsung-s20-5G/td-p/1043088