2GBBONUS

[Poppy1]

Just joined PM five minutes ago however forgot to enter promo code 2GBBONUS is there a way of entering this bonus code now.

[Aaron_munroe5]

Yes your right but I was simply just stating the ways they can get the promo I would

imagain that they would of tried contacting csa before closing the account and opening a new one 🤷‍♂️Anyways good luck and hope you get the promo figured out 

[Yummy]

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@Aaron_munroe5 wrote:

If you havnt added the promo code for the 2 gig at activation than you will either have to cancel the account and open a new one and add the promo code upon activation along with beeing on a 35$ and higher plane

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It will cost customer $70 just to get 2GB of data??? Yes, if customer is desperate to have that chunk of data...

Contacting CSA will be way cheaper.

[Aaron_munroe5]

If you havnt added the promo code for the 2 gig at activation than you will either have to cancel the account and open a new one and add the promo code upon activation along with beeing on a 35$ and higher plane or click bubble down below and talk to a csa (customer service agent) and explain to them what happend and they will be able to resolve your issue for you.

[softech]

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@Poppy1 wrote:

Just joined PM five minutes ago however forgot to enter promo code 2GBBONUS is there a way of entering this bonus code now.

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@Poppy1   For honest mistakes, you might want to open a ticket with PM to see if they can add it back for you after.  Again, it is really up to them.

also, you activate online?  

To open ticket with PM

Spoiler

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[Triguy · Accepted solution]

You need to activate a new $35 plan or higher and online activation to be eligible.

You could try submitting a ticket to a CSA.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Anonymous]

@Poppy1 

if you miss it to put it promo Code at activation then you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to they can solve your issue, they are nice Service Team they will help you 100%. and them will check it and Add for you.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
• phone number,
• account number, 
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

for new customers who activate online.only, To get  2GB of monthly bonus data for Free* when you activations on $35, $40, $50, $70 rate plans, for that Promo code for 2GB ,  2GBBONUS , that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB,just to you know.

put it the email for it and the same email when you do a new activate, Here link,