$15 plan existing and new.

[CountyDownIeUk]

Where do I see in the new My Account what my plan is? And where does it show that I have unlimited inbound calls. 

[dust2dust]

On the plans page. Still not in the account.

And if it's still supposed to be there, neither US calling on the plans page.

[CountyDownIeUk]

So the plans .... have been updated to reflect inbound calls. 

[CountyDownIeUk]

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@Timer wrote:

@CountyDownIeUk 

you mean incoming call

i can't found it,
i think tried to contact to support team.

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@Timer 

Hi there ..... yes as in my OP. INCOMING CALLS.  

[CountyDownIeUk]

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@webhead888 wrote:

I asked the same question on Chat and Rep was useless.

He said I had to send my Question to Support.

I hope it's still there, Unlimited Incoming Calls.

And that it's a System Glitch on the New Website.

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@webhead888 

My opinion only.....a ChatBot at an FI, Telus, PM is a waste of time with a bunch of "no answers". At this point if I did go to Chat...I am not looking for a phone setting but have a real issue. So far no issues I have had,  have been a loss of service. So I use the direct link to a CSA and wait it out. It has always worked well. 

[CountyDownIeUk]

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@hTideGnow wrote:

Hi @CountyDownIeUk 

Oracle confirmed yesterday that there is no change to our plan.  It is just the new site missed the description to the unlimited incoming.  Again, you still have it.  

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@hTideGnow 

During this time of turbulence on the new web site, with all dues and respect, I don't care who "says" what. I want to see it on My Account as did before....before it gets lost and forgotten and "who said what?? Oh that is not a credible source." 

[shimdog]

I believe all plans have unlimited inbound calls

[hTideGnow]

Hi @webhead888 it is there still  for sure, no worry

[webhead888]

I asked the same question on Chat and Rep was useless.

He said I had to send my Question to Support.

I hope it's still there, Unlimited Incoming Calls.

And that it's a System Glitch on the New Website.

[CountyDownIeUk]

It used to show hidden away under PLAN. 

And if I recall on my payments…. But not sure. 

Any way I think we all want to see it somewhere on the site. 

[fujiyama]

Interesting... There are no “unlimited incoming calls” mentioned in self serve or on the main site plans page (Shop > Plans). I never noticed this lol

[hTideGnow · Accepted solution]

Hi @CountyDownIeUk 

Oracle confirmed yesterday that there is no change to our plan.  It is just the new site missed the description to the unlimited incoming.  Again, you still have it.  

[CountyDownIeUk]

Unlimited INBOUND CALLS I don’t see.  

[Timer]

@CountyDownIeUk 

you mean incoming call

i can't found it,
i think tried to contact to support team.

[darlicious]

@CountyDownIeUk 

In your account under plans and add ons.

Edit:  2nd Edit: I see what you mean it doesn't specify....not even on the minute counter.

[CountyDownIeUk]

Like I said where does it say unlimited inbound?

[Timer]

@CountyDownIeUk 

in new site not have yet.