@AE_Collector wrote:
There is mass confusion with people coming on here and posting all sorts of info that they shouldn’t be posting as they think they are only talking to a company representative. Not that title changes would correct that but it would be a small step in the right direction.
Guarantee that everyone (or anyone) will be responsible and rational on open public internet? We all know that's basically impossible.
But I do agree that any step in the right direction, no matter how small or obvious, is better than nothing. It might be the difference which helps one person from being victimized. There's the old proverb about how one must move forward today or find oneself a day behind tomorrow - and Public Mobile's refusal to keep pushing forward effectively means they keep falling backward.
So I think it's important for Public Mobile to make an effort to communicate things and to inform customers as much as possible. A real effort, not a minimum-legal-requirement effort. Happier customers make money, unhappy customers cost money.
I think there should be some sort of in-your-face message which clearly communicates "this is a public internet forum, visible to everyone, the people answering your questions are not Public Mobile employees".
There are ways to do this - there's even already a ton of blank screen space on every page. It can be done effectively. We all know that slipping this sort of info into EULA Terms of Service pages means that 99.9% of people will just "agree" and click past without reading without thinking without caring - they'll just be annoyed by anything which obstructs their path to the $Community Rewards$ or to the fix for their urgent issue.
Some sort of content autofilter which recognizes (and masks) text which looks like phone numbers and IMEIs would be good. Similar filters which mask out names and SIM IDs and other account-based information would be good. It's routine webstuff, not much trickier than bad language filters.
The ideas can even be combined. "WARNING! Your post appears to contain private information like your name and phone number. This will be visible to every search engine, every criminal, every fool on the internet. Please change your text before clicking to submit."
