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System maintenance - From January 16th, 2021, 21:00 (EST) to January 17th, 2021 10:00 (EST) - Update

Silvio_M
Customer Support Agent

Hi Community,

 

Update of the original message.

 

Between January 16th, 2021, 21:00 (EST) and January 17th, 2021 10:00 (EST), you won't be able to do the following:

 

  • Access your Self-Serve account
  • Activate a new account

System maintenance 2021.PNG

 

 

 

 

We apologize for any inconvenience this may cause.

 

** Please do not post private info such as phone number, account number, pin etc.. This is a public forum. **

7 REPLIES 7

kselmak
Mayor / Maire

Thanks for letting us know

I hope renewals don't get affected but just in case I recommend paying manually the night before for all those renewing on 17th

Nezgar
Mayor / Maire

They must be implementing the new sim-swap fraud protection feature.

 

</dreaming>

deloreh
Good Citizen / Bon Citoyen

Thank you for the heads up 🙂

XionBunny
Deputy Mayor / Adjoint au Maire

Great to know, thankfully i don't have to access my account till next month, lol

Bullet77
Great Citizen / Super Citoyen

It January 19,2021. and I still can't access my self serve account. any update on when the maintenance will be completed?

mm80
Town Hero / Héro de la Ville

@Bullet77 wrote:

It January 19,2021. and I still can't access my self serve account. any update on when the maintenance will be completed?


The weekend maintenance is complete. It's down now for unannounced maintenance. 

This announcement couldn't have been up very long on the landing page because I never saw it!