System maintenance - From January 16th, 2021, 21:00 (EST) to January 17th, 2021 10:00 (EST) - Update

[Silvio_M]

Hi Community,

Update of the original message.

Between January 16th, 2021, 21:00 (EST) and January 17th, 2021 10:00 (EST), you won't be able to do the following:

• Access your Self-Serve account
• Activate a new account

We apologize for any inconvenience this may cause.

** Please do not post private info such as phone number, account number, pin etc.. This is a public forum. **

[kselmak]

Thanks for letting us know

I hope renewals don't get affected but just in case I recommend paying manually the night before for all those renewing on 17th

[Nezgar]

They must be implementing the new sim-swap fraud protection feature.

</dreaming>

[deloreh]

Thank you for the heads up 🙂

[XionBunny]

Great to know, thankfully i don't have to access my account till next month, lol

[Bullet77]

It January 19,2021. and I still can't access my self serve account. any update on when the maintenance will be completed?

[mm80]

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@Bullet77 wrote:

It January 19,2021. and I still can't access my self serve account. any update on when the maintenance will be completed?

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The weekend maintenance is complete. It's down now for unannounced maintenance. 

[darlicious]

This announcement couldn't have been up very long on the landing page because I never saw it!