Hey Community,
We are delighted to launch our newly redesigned Community.
We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve highlighted a few of our favourites:
New Layout:
- The modern interface makes it easy to ask a question to our Community and receive quick responses from a Community expert
- No desktop? No problem. We made this platform mobile friendly! Making it easy to search or post a question while your on the go.
Boards & Forums
Announcements:
The Public Mobile team uses this board to feature new business updates and to keep our customers informed about new promotions and programs.
Get Support:
Looking for help with your Public Mobile service? This is the place to post all support questions. Our Oracles and support members answer topics posted under this board.
The Lounge:
Just for fun. Want to share your interests, hobbies and anything that’s not related to phone-stuff? The Lounge is the place to be.
Label your questions:
- Each question posted on the “Get Support” board will require a minimum of 1 label attached. Try to attach the label that fits best with your question.
Example: Why is my data not working, I changed my new plan to increase my data amount? Best label to attach: [Plans].
This will help keep all those great questions organized in our Community.
If you’re searching for a specific topic, try clicking our labels filter to find exactly what you’re looking for.
Private Messaging
- We’ve also refreshed the look and layout of the private messaging inbox. We’ve made it easy to find your threads and communicate with agents or staff.
- To access your private messaging inbox, click the envelope icon in the top right corner.
- Conversations are now threaded! If you need to leave and return to a message at a later time, your thread will save exactly where you left off.
For more information on Community visit these Help Article links:
Like most new things, it will take some getting used to. Remember we have our Oracle and Public Mobile teams to assist with any questions you have. Let us know your thoughts & happy asking & supporting!
- Public Mobile Team
for one who reads through replies before posting I think it's helpful being able to reference the original post on a later page rather than having to go back to page 1.
all pm needs to do is add the all topics and all posts back and solutions
other than that I actually prefer the changes except for the same color background for replies. the auto save feature is awesome! I don't have to retype long posts👍
hi
I prefer this style
It is great that the replies will show "in response to .. " if you are replying a reply in between (not the original post from OP or the last one in the thread)
Label your questions:
- Each question posted on the “Get Support” board will require a minimum of 1 label attached. Try to attach the label that fits best with your question.
Example: Why is my data not working, I changed my new plan to increase my data amount? Best label to attach: [Plans].
This will help keep all those great questions organized in our Community.
If you’re searching for a specific topic, try clicking our labels filter to find exactly what you’re looking for.
and this is smart, using the different Labels instead of different Boards. Bravos on the Good Move!!
@darlicious Just tried again. I have to force Chrome into desktop mode to get the X. 🙄.
Chrome mobile:
Chrome forced into desktop mode:
So it does have the X when forcing into Desktop mode. Did not have to do that prior to this last update.
@darlicious Thanks for that. It works! Neat but there was always a directory. I think the way I do it (which was same in past is faster) only my opinion. If you go to your private messaging and open a new message then type anything in "Send To" users come up. Example below.
