Pointing out facts isn't defending a company, it is providing all available information. I do get $20 soon to be 20 points per month, but that is totally eaten up and more by this change and how it affects my family. I do not have the power to delete posts or ban members. I can move and edit yes. Oracles have been commenting about the amount of posts being removed as well as it isn't us and we are noticing large amounts as well. I know of one member that reached out that they were banned and I would suspect that is from the spamming of the thread that they were doing.
Deleting, moving, editing, it's all the same to me. If a message is being removed from this thread, and being placed into some completely random section of the forum that nobody ever visits, it's the equivalent to deleting for me. At the end of the day, it's being removed from view, from this thread, and people are visiting this thread for information related to this topic, so if that information is being moved or altered, it has essentially the same effect as deleting.
In the thread that announced the points system it did say that customers could stay on the legacy rewards as long as they remained active plans in the FAQ. When asked directly @J_PM said there were no plans to force a change, that was 2 years ago and plans change especially from the higher ups. The community Manager of this would not be sitting in high level future planning meetings at Telus so she gave us the information she had at that time. People talk about a promise, I have never seen the word promise anywhere in PM's wording. (I know word manipulation). People make a promise to be married forever, situations change and things don't work out. Plans and goals change over time it happens. If PM wasn't best for my family financially still I wouldn't be here I would be gone to wherever had the best options for my family. In my time here we have moved a few family members accounts out of PM and eventually have come back as that is where we are getting the best value for waht we need.
I don't see the point you're trying to make. I don't care if "things change later on". When you make a promise, and then break that promise, of course there's going to be backlash later on. Don't promise people that you can keep something forever then; most companies don't. I also don't care what J_PM said, it's about what was told to people when PM lured them in as customers. J_PM saying that (7 years after introduction?) was just another attempt to break an agreement.
So by providing the information I have that is defense, I can see how some may see that I see it is making sure all the information is out there. I have always said this community is only as good as the information provided in it. The reason I have loyalty to PM is because it is actually more loyalty to my wallet and my family finances and PM is providing the best options for us. So if people consider me a Shill for making the best decisions for my family so be it. When PM is no longer the best financial decision for us we will move on, for the same reason we moved here to SAVE MONEY.
Again, if people are calling you a shill, it's due to a culmination of everything I mentioned above. It's not just about you "providing information". It's about you responding to almost every single person who comments here, and seemingly acting as a spokesperson for the company, due to all of these messages acting in defense of them. It's also about the fact that you're literally being paid by the company for your services, and have been granted power that other users don't have. If I did the same thing you've been doing for example, people could call me a shill, but it would be more of a guess (in the literal sense), because they would have no other information to support that claim.
Customers are not loyal to services like this, they are loyal to the best savings. If they were loyal to the service providers there would be no porting between them. So for all the broken "loyalty" comments everyone would port out in an instance if there was a service that suited them better (Price/service) and if they disagree they are making poor financial decisions.
Yes, people make "poor financial decisions" all the time. You could say that people who spend $10 on a coffee at Starbucks are objectively making a poor financial decision, because they could buy 5 coffees from McDonalds instead. Or they could buy 1 coffee, and spend the other $8 on something more important. But they buy from Starbucks because of the taste, and to them, that taste makes it a good financial decision to them. Same thing applies here. As I've mentioned, there are other reasons that exist outside of just money, and the value of a dollar is also different for different people.
