03-06-2024 11:07 AM - last edited on 03-09-2024 12:32 PM by ShawnC13
Hey Community,
We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.
We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program.
We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.
To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st.
We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.
To learn more about your move to Public Points, check out our FAQ here.
The Public Mobile Team
04-12-2024 05:20 PM
@softech wrote:@ShawnC13 I hope this time people read the fine prints or next year, CC TS will get another thousands of similar complains 🙂
@softech @ShawnC13 I have gone over the ToS of a number of competitors and they are almost identical to those here. It's almost like every company knows how to protect their best interests.
04-12-2024 04:55 PM
@ShawnC13 I hope this time people read the fine prints or next year, CC TS will get another thousands of similar complains 🙂
04-12-2024 04:52 PM
04-12-2024 04:41 PM
@yyjyyj wrote:Where are my two new posts then?
I am not sure. Someone has the link to find your moderated posts maybe they could post it for you
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
04-12-2024 04:38 PM
Yes, noname does have actual people answering your questions. I called them the other day to ask about some things that weren't clear to me. The lady I spoke with had to look up a lot of stuff . I guess it's new to them too and we should be patient until everyone adjusts to this new provider.
04-12-2024 04:25 PM
And the good point about the nonamemobile is that they have a contact centre where you can talk to some agent and find a solution to your problem. Not like in PM, where there is no customer service but has only GREED for more profit
04-12-2024 04:17 PM
Hey, I just saw that online as well. Would be nice to see how many PM customers will jump ship. Public Mobile greed has pissed off a lot of older folks like myself. We dont need 20 GB of data a month, a couple will do nicely and losing $84 (or more depending on your old points plan), in return for empty promises and credit that you have to wait a year for and may not even cover one month's subscription is crap.
Martha hitch up the wagon, we're moving to NoNameMobile.
04-12-2024 04:11 PM
Hello Fellow PM users,
I got a good plan from https://www.nonamemobile.ca/en/plans/ with 2GB data @$19/month at a 4 G speed.
Let us all make an EXODUS, to this plan or any other plan of your choice to any provider.
Public Mobile has really thrown us out of bus. No point being loyal to them when they don't care about you anymore.
04-12-2024 03:34 PM - edited 04-12-2024 03:50 PM
@yyjyyj wrote:Where are my two new posts then?
@yyjyyj As a moderator has posted before, they cannot delete posts. They can move them but you will see a post saying it has been moved to an area you cannot see or to another thread or combined threads. If your post is being deleted it is some bizarre algorithm that has for some unknown reason sent your post to your "Rejected Items". I have had this happen off and on over the years with no satisfactory explanation from PM CS. It just happens. Rest assured there are dozens of posts in this thread that have competitors offers and plans. You are not being singled out and sensored. Check the link below, it should take you to your rejected posts.
https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected
04-12-2024 02:40 PM
I started two brand posts, and never found them. Pig back posts were ok.
04-12-2024 01:05 PM
You're right, I am able!
The port was easy and now I have to do two more accounts!
Dunno if anyone at PM cares but that's 60$ a month out the window for PM because of their greed.
04-12-2024 12:45 PM
Absolutely. Of course every business exists for the sole purpose of making money and, by extension, keeping shareholders happy. So, yes, as long as there is no impact on the bottom line then they don’t care. My point is there is a fine line between that and going a bit overboard to the point of losing existing customers and keeping potential new customers away. When that happens, it will affect the bottom line and so they should care. At this point, nobody knows until from May onward (why I said a yet-to-be-determined lesson).
04-12-2024 12:18 PM
@yyjyyj wrote:they are monitoring what we post, my two posts were deleted right away because i asked about other companies. dictators?
That is strange, have you seen this thread it is full of what other providers are offering
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
04-12-2024 12:02 PM
I raised a ticket and Customer service quickly refunded the extra cost to me having switched plans and then switched back because I needed data. Also gave me some data for my trouble.
04-12-2024 10:13 AM
Just received my exit survey by email, let them know in every written response that it was solely the removal of the rewards program.
04-12-2024 10:03 AM
Red Flag Deals has long discussions regarding PUBLIC MOBILE retiring the legacy rewards program and alternatives.
04-12-2024 09:38 AM
@dudesbot wrote:Wow!
Hundreds of thousands of views and 4,300+ replies, and not a word from PM outside the CCTS responses. Hopefully they're prepared for the results starting May 1. I've started to get my referrals and I prepped.
Unbelievably bad corporate communication!!
Agreed @dudesbot and, if I may, two thoughts come to mind:
04-12-2024 09:31 AM
of course, my posts were deleted when I asked about other plans. wow, censors
04-12-2024 08:04 AM
$40 > Downgraded to $34
$40 > Downgraded to $34
$40 > Downgraded to $34
$24 > Downgraded to $15
Will be launching x4 CCTS complaints today, will start by contacting Telus on x4 accounts then will use the template from the Reddit thread to file the CCTS reports.
Telus made less money on me now and once this issue is resolved if it is not reversed I will move all 4 accounts to PC mobile but not before I make sure I have joined all class actions.
04-11-2024 10:40 PM
@Camera4617 wrote:As expected, PM objected to my CCTS complaint, and CCTS rejected their objection.. Now, PM has 2 weeks to respond to it.. Love it.. Even if nothing happens, at least we are making some noise..
I am wondering how your complaint differs from those that were rejected by the CCTS.
04-11-2024 09:04 PM
As expected, PM objected to my CCTS complaint, and CCTS rejected their objection.. Now, PM has 2 weeks to respond to it.. Love it.. Even if nothing happens, at least we are making some noise..
04-11-2024 07:59 PM
Everything about this fiasco directly contravenes Telus's mission statement on page 1 on their financial statements.
"Our long-standing commitment to putting our customers first fuels every aspect of our business, making us a distinct leader in customer service excellence and loyalty"
Hopefully a material change in customer churn will bring some reason to management.
04-11-2024 06:53 PM
Wow!
Hundreds of thousands of views and 4,300+ replies, and not a word from PM outside the CCTS responses. Hopefully they're prepared for the results starting May 1. I've started to get my referrals and I prepped.
Unbelievably bad corporate communication!!
04-11-2024 06:29 PM
hi @dabr I actually did an extensive study to Freedom neteork for a client and confirmed that it is not as reliable as any of the Big3
In terms of PM coverage, other than the lack of full VoLTE and Wifi Calling , the network coverage is pretty much same as Telus. So, the difference here is more the features and services
04-11-2024 06:12 PM
Because you may have spent your time to get friends/family to switch and use your referral code to bring down your monthly bill. And that is what Public Mobile promised and now they are going back on their word. Those that came first helped to build their customer base. The least they could do is grandfather them into the old program or offer the same amount in the new points system with a auto-apply option to the $15 add-on.
04-11-2024 03:55 PM
I think you will still be able to log in and post to the PM Community even if you are not a subscriber. Let us know how it goes.
04-11-2024 03:46 PM
Exciting day!
After so much research and buying a fizz Sim card, I found that the combination of Rogers or Fido and the Rogers credit card is an absolute deal for me. I'm not saying which I choose, but if you're a credit card points person, it's a game-changer option I wanted to leave the community with.
I've placed my order and this will be my final post here, not waiting for the CCTS outcome. My port should happen today or tomorrow.
With a heavy heart and lots of love, good luck to all.
04-11-2024 03:46 PM
@hTideGnow wrote:i didn't meant Telus/PM is unreliable
I meant the network people wants to go, the one that give them freedom 🙂
@hTideGnow Are you speaking from personal experience regarding FM having an unreliable network or just going by complaints/reviews on the internet? If the latter, then you can pretty much find numerous complaints for every single provider around, including the so called first tier service carriers. After all, we've read more than enough complaints on this forum from customers who found PM's network seriously lacking despite it being on the Telus/Bell grid of networks.
It would certainly be true that FM (for now) doesn't have quite as expansive coverage that Telus (or the big 3) does, however, most customers living in or near the larger centers (majority of Canadians) should have very few problems.
Also speaking as a former customer (for couple of years) over 6 years ago (actually my number is originally from WIND) when they were still WIND, I rarely experienced any problems with their service. Of course, at that time their network was much smaller and there was a charge for roaming on partner networks (5 cents/min IIRC) outside their coverage which is no longer the case as calling is nationwide. There were also some dead spots in apartment buildings/underground subway that others complained about which, according to what I've read, are no longer an issue.
Of course, their service, just like PM's model, will not be suitable for all, but for most, IMO, it should work as well as any other. Plus they've also always offered roaming options globally, not cheap but definitely reasonably priced if needing roaming for urgent/limited usage of (2FA?) calls/texts.
04-11-2024 03:27 PM
Yeah, weird. Not sure why I only wrote talk, thanks for the correction.
04-11-2024 03:21 PM
@Wolfcore wrote:
Freedom = $29/20GB + US Talk
This is actually a full on roaming plan, similar to what the now discontinued PM S34 Can/US plan offered. Just cheaper and less data. So arguably it could be better value than the others in the category (for people who don't use a huge amount of data, spend a considerable amount south of the boarder, and live in Freedom native coverage, see below)
For a fair amount of people network coverage and local number portability will be influencing their decision as well...
Examples: While Freedom and Fizz can use Canada wide infrastructure by roaming on the big three, their native network and with that the option to port your PM number are limited to a much smaller foot print.
I have not gone into depth NoName Mobile and it's features and limitations just yet, but from a quick read it seems that it's physical SIM only, which are only available at NoFrills store.