Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[BainTrain55]

I understand PM's loophole of converting rewards to points. EXCEPT they are taking away autopay completely. None of the other old rewards (loyal, referrals etc) had anything to do with agreeing to taking money straight out of my account in exchange for those rewards. Thats my problem.  Auto pay was different in that regard. It was the only reward that was agreed upon them taking money straight from my account for the reward.

[Handy1]

I’m voting with wallet first , principle second and thirdly with pride . Pretty sure the grass is greener across the road anyways . Not like I’d have anything else to lose here other then snarky comments

[Wolfcore]

you seem to make a lot of post on how Oracles censor and control this discussion and how we are working overtime in this thread to complete that task.  If that was true every off topic post, or adverisement of other providers would have been removed

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Maybe you've forgotten, but you already made this exact point, and I answered it. It's a silly premise.

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As for working overtime, I don't think that is true as I have only been able to be in the thread at the end of the day to take a look at the daily posts.

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You don't have to make an appearance to be "working overtime". We're constantly seeing messages get deleted/moved, especially during the night. Mods/oracles are just quietly controlling things, especially in the background. That being said, in my case, I was using this more in the slang sense, not in a literal sense, which means "they are using a lot of energy, effort, or enthusiasm trying to do it".

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I think this thread has provided a lot of information on both sides and I hope it stays that way, but I also want it to stay on topic and most importantly stay respectful between community members

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I think we're way past this. We have Oracles openly harassing members, we have Oracles like yourself lying in order to protect PM (still waiting on your response to that), we have Oracles going off topic themselves, then removing evidence of all their wrongdoings, etc. It's easy to pretend to want to take the high road when you're able to control what everyone sees. 

[ShawnC13]

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@RetiredGuy1 wrote:

I changed from a $34 plan to a $29 plan and kept the 240 GB bonus.

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@RetiredGuy1 , the $29 plan was also given 240GB of data that is why you kept it.  If you had lowered it any further you would have had it removed.

[will13am]

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@Handy1 wrote:

@RetiredGuy1  Me to but I’m making  concerted effort to use up the data and available funds before I jump ship 

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Voting with your emotions or your wallet?  😂

[eyes]

They will now give a percentage of your payment in points. And yes other than perhaps convenience there is no reward incentive for enabling auto pay. 

[BainTrain55]

But they arent giving any reward anymore for auto pay whatsoever so how would I be getting points? I understand they are basically giving points now for all the rewards except for auto pay, which they arent giving anything for it anymore. Thats where im getting confused. They are going to be making me autopay without giving me anything at all. Shouldn't PM be sending me a new electronic document to checkbox to say yes I agree to them auto renewing without giving me the $2 reward since they are just completely taking it away and not giving points either? Or else they arent holding up their end of the bargain and just taking my money.

[eyes]

Depending on your plan’s cost you may get more or perhaps less than $2 equivalent in points. 

[BainTrain55]

So in my agreement with PM where I was offered the $2 off a month in exchange for allowing PM to auto renew my account(AKA allow them to take money straight from my bank account). What happens next month when they auto renew(which they will) and I don't receive the $2? Wont that be considered stealing from me? 

[eyes]

PM. Seems to change and revise plans as often as I change socks - One day you grab a plan with 10 go data the next day the same plan with 20 go and so on. Who knows what’s next - I’m just putting my plan on lost stolen and waiting it out. Of course I do have my main plan with Bell. 

[LesterJH]

The old reward is the reason to keep me with Public mobile, so after the switch most likely I will definitely look for another alternatives.

[eyes]

Instead of wasting your data and account funds  —Why not just put your plan on hold by enabling list stolen and wait it out?

In the mean time since you plan to leave anyway just get a new plan of your choice.

[eyes]

I think the question was about the loss of the gift data.  

[Handy1]

@RetiredGuy1  Me to but I’m making  concerted effort to use up the data and available funds before I jump ship 

[Yatti4201]

I think I got lucky and switched just before they changed it to the 10gb. Hoping for the 20gb for the last month. 

[fixin1]

@ATHENS - In the plans, everyone can change to the $29 10GB plan in My Account, no CS_Agent needed. Make sure to change on renewal also.

[RetiredGuy1]

@Handy1  Yeah, I guess lucky is one way to describe it but its useless to me as it would take me about 8 years to use based on my data needs. I’ve yet decided but I’m leaning towards leaving in May anyway.

[Handy1]

@RetiredGuy1  Then  a lucky one to keep the 240GB . I wouldn’t let to many know that . Or they will find away to penalize you further then just your rewards . Cheers 🍻 

[RetiredGuy1]

Just so there is no misunderstanding, I was replying to @eyes and not you 

[fixin1]

@RetiredGuy1 - Nice to hear that downgrading from a $29+ plan to a $29 plan will not lose your bonus 240GB.

Also the $29 plan is the minimum requirements to receive 240GB.

[RetiredGuy1]

I changed from a $34 plan to a $29 plan and kept the 240 GB bonus.

[mikasik2]

Looks like the move is rolling out now.  In my account I no longer see accumulated rewards in "my payments" I have to click on the rewards tab.

[computergeek541]

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@ATHENS wrote:

On a side note I asked CS agent for an exception to the rule that if one changes plans the compensation data would be deleted. Cut and pasting the reply.

If you change your plan, regardless if it upgrade (higher value) or downgrade (lower value) you will lose the bonus data acorded for the  switch to Public Points program.

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The above isn't correct, and yes, I have changed my plan.  The data bonus is only lost after changing to a lower pirced plan.

[ShawnC13]

@Wolfcore , you seem to make a lot of post on how Oracles censor and control this discussion and how we are working overtime in this thread to complete that task.  If that was true every off topic post, or adverisement of other providers would have been removed.  As for working overtime, I don't think that is true as I have only been able to be in the thread at the end of the day to take a look at the daily posts.

I think this thread has provided a lot of information on both sides and I hope it stays that way, but I also want it to stay on topic and most importantly stay respectful between community members

[Wolfcore]

You can find the legal notes at the bottom of the page, "1" for example, states:

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INTRO PRICES (1)
The monthly base price of your plan will remain unchanged unless you change your plan in your account. Applies to the base price of mobile plans identified as such. Excludes Add-ons, Travel Add-ons, out-of-plan charges and taxes.

[Wolfcore]

I wouldn't bother with this user when it comes to this. I've done the same song and dance with them in the past, where they asked me for plans better than PM, and I literally laid them all out one by one, showing how PM's are far worse. They basically didn't respond, and continue to repeat the same lines over and over again. Pretty sure this is practically a copied/pasted response at this point, as I've seen it so many times. It's very similar to the response that the Oracles provide. Clearly disingenuous in my opinion.

[RetiredGuy1]

There are some assumptions and inaccuracies in your post. Vidéotron began beta testing Fizz in 2018 in Quebec and in Ottawa and have since expanded. So, 6 years in existence isn’t new. Yes, they’re still not fully established and their coverage does not rival those of the Big 3 (yet) but agreements are in place to use those partner networks (Fizz EXT) which is explained on their website. PM made a commitment to keep legacy rewards (which they didn’t honour) but not the cost of their plans. Just because PM didn’t keep their word doesn’t necessarily mean Fizz won’t keep theirs. Thats just an assumption without any factual evidence. A user who stated thousands were leaving PM is, at this time, speculation as only PM/Telus insiders would know the numbers. Your statement that “most of us” will stick with PM is also an assumption (and speculation as well).

[fixin1]

@jtennyuk - I already recommended one to No Name Mobile.

[jtennyuk]

I have some friends who need low cost plans, and normally I'd recommend PM, but like you said, they're no longer competitive. Thanks for listing these options, will pass them along!