Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[Dbray43]

Your statements are not totally right on no name.   We switched 2 lines over today and MMS is included.  LTE speeds on all plans.  But you are right.. no wifi calling or roaming which is fine for most people.   

[Dbray43]

With the change in rewards and asking us to accept huge increases monthly due to broken promises, we have moved both of our long term accounts today away from pm to a company using the same tower network at a price very close to what we paid pm before the increase.  Perhaps we will be back again.. but with no loyalty to long term customers, the only thing Telus and pm will understand is a vote via our wallet.   Wish you all the best.   Goodbye! 

[Camera4617]

Another line moved.. Couple more to go.. Thank you PM again. You'll lose now 35$ per line that I moved.. 

[beva-Hu]

In the text message you didn't say that if I switch to a lower value plan, my bonus data will be removed, now they are gone, I thought I could make this as compensation ,as everyone know when switch to points reward, the rewards funds are lower, that is why old reward program holder likes to opt out. 

[Michael6666]

Well that's it! My last managed account is ported. So two old referrals remain until I convert them as well.. 

Goodbye beautiful community! 

[RetiredGuy1]

@ShawnC13  Good to know and should be reassuring for everybody. As community rewards result in a monetary benefit for recipients, it would be essential for PM to have internal controls in place to maintain integrity.

@Luddite  At one time I was an internal auditor and we had a variation of that saying too: “In God we trust, all others we audit”

[ShawnC13]

@Wolfcore many have tried having the system and they do get caught as it becomes quite obvious what is going on

[HALIMACS]

🤣🤣

[RetiredGuy1]

[dabr]

@softech   My guess is that perhaps Wolfcore may not be as familiar about the history of some users and wouldn't have known the context of your earlier response?

[softech]

@Wolfcore 

And you remember I asked a simple neutral question and out of nowhere you unfairly presented your "opinion" and definitively accuse my simple neutral question as " implying that  use multiple accounts"  ??

[softech]

Not too many pages ago, I asked a neutral question and someone said I was harassing community members.  Now people points out boldy that we have people secretly use multiple accounts???? 

[hTideGnow]

---

@ATHENS wrote:

CS agent may have given me wrong information but I think one should proceed with caution and confirm with CS before changing plans-  Cut and pasting CS reply to my question of switching plans >>>>>>>>>If you change your plan, regardless if it upgrade (higher value) or downgrade (lower value) you will lose the bonus data acorded for the  switch to Public Points program.

---

HI @ATHENS 

confusing.  FAQ clearly said downgrade only

[hTideGnow]

---

@eyes wrote:

I’m just saying to take caution before switching plans. It wouldn’t hurt to just ask and confirm before regretting losing data. 

---

HI @ATHENS 

thanks for confirming

[HALIMACS]

That's interesting @ATHENS , but a cop out in my opinion.

Perhaps they've gotten a number of users downgrading, losing out data bonus's, then maybe pleading to reinstate their higher value plan in an attempt to recapture the 'lost' data bonus.

Maybe they've gotten tired of dealing with the requests so they've decided to make a blanket policy that any changes will result in a loss of bonus data.

Poor execution on their part, regretfully.

[EdN]

Public mobile could give you 1000 gb of data.  If it expires before you can use it does it matter?  It was all just a publicity stunt.  "Look at us giving all these customers these unusable big data bonuses while we're sticking it to them $ wise". FOAD

[HALIMACS]

And that’s where it’s completely unfair, @joe77 

I don’t necessarily agree one should retain the 240 GB, however, it should be no less than 5 GB on the change such as yours.

[joe77]

@Camera4617 

In my case, my wife and I both had the $34 40gb plan.  She downgraded to the $29 plan and kept all of her 240gb bonus data.  As for mine, I downgraded to the $15 plan and lost all of it... not even the 5gb that those plans had initially received.

[hTideGnow]

hi @Camera4617 generally speaking downgrade plan would loss the bonus add-on.  Some might got away somehow but it is YMMV, could be system glitch but they would have fixed that any time

[RetiredGuy1]

Between the switch to the points program, replacing 1 point for every month with PM to generally useless bonus data with an expiry date, and now a measly offer of 15 points for winback, I can only think of one useful purpose these recent decisions by PM serve. Canadian universities can now update their marketing courses curriculum with a case study on what NOT to do.

[Camera4617]

Does it mean if I downgrade from 34$ to 29$ I will keep that bonus? Not sure if that's mentioned somewhere in the posts. 

[HALIMACS]

That certainly sounds about right @RetiredGuy1 

I wonder if anyone on 40/50/60/$75 plan downgraded to the $29+ plan if they retained the same  bonus?

 Anyone?

[ashishg1]

Its still hard to believe that a company basically loved by its loyal customers did such a 180 that has turned itself into a laughing stock. Everyone is laughing over at RFD too. Did some management that takes care of Loyalty and offers change? Even if PM doesnt bring back old rewards to save face they should still at least fire whoever is responsible for this debacle.

[HALIMACS]

That’s kinda comforting @ShawnC13 , thank you.

Though it happens to many, it wouldn’t be fair for anyone’s work activities/involvement to cause such.

[ShawnC13]

@HALIMACS ,J_PM's leave had nothing to do with the community or even the whole company. 

[atan2003]

Winback: Get 15 Points for coming back to Public Mobile

How pathetic! Haha!

[RetiredGuy1]

@HALIMACS Without formal communication of these details from PM its hard to know for certain but, from what I’ve read on RFD: “Lower price plans get less bonus data. It seems like $15 plan customers got 5 GB, $25 customers got 30 GB and $29 + customers got 240 GB”

[fixin1]

@HALIMACS - I presume $29+ is 240GB & $28 and lower is either 30GB for $20 or 5GB for $19 and lower plans?

I definitely know the 240GB is $29+ but the others I am unsure.

[HALIMACS]

I presume (& may be incorrect) that the data bonus was issued for ranges of plan value.

So as long as a user remains in a certain plan value range, they may not lose their data bonus if lowering to a plan value within the same range value.

What i don’t know is what those plan values ranges are.

[RetiredGuy1]

@computergeek541  Understood and thank you for the explanation. While I was only speaking for my own situation, I did notice posts on RFD and reddit from others who moved down from $30+ plans to the $29 one but I agree who knows if its a glitch or just for specific situations.