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Upcoming Changes to our Old Rewards Program

J_PM
Public Mobile
Public Mobile

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

5,608 REPLIES 5,608

TheRockGamers1
Great Neighbour / Super Voisin

Thanks for the post.  I've added my displeasure. 

ninjastar
Great Citizen / Super Citoyen

Or hit them in the pocket and port out...

ninjastar
Great Citizen / Super Citoyen

I see some replies are being removed. Wouldn't want to express opinions and show opposition to a sideswipe job. 

GKPublic
Good Citizen / Bon Citoyen

I’m gutted by this change like most of us are, but I’m going to break down the difference here.  I’m due to earn one more month of the old rewards: $2 autopay, $2 refer a friend, $5 loyalty (just rolled over to $5 from $4 ☹️)  = $9.

 New Public Points: 2 points refer a friend, 1.7 points (5% of $34) , about 0.83 points per month paid out on the anniversary date = 4.53 points per month, roughly $4.50 in value.  

So for me, the new Public Points are half as good, which isn’t that bad, but my referred family members fare worse with the dropping of the autopay bonus.  

My bill is rising from $25 to about $29.50, but in another important way, Public Points are worse: it’s not immediately discounted, so I have to pay $34 plus tax instead of $25 plus tax, then remember to use the points periodically.  A good proportion of people will forget about them or not know how to redeem them.  Use them or not, we’re paying sales taxes on a higher base.  

So that’s why we were holding out on converting to the new points system, and a bucket of data I don’t need for 150 days isn’t worth anything to me, sadly… unless perhaps I downgrade for a few months?  Anyone considering this?

 

Zahir_h
Great Citizen / Super Citoyen

The tags on the OP are great which are being added by users, and PM mods keep having to delete / remove them 🤣

fixin
Deputy Mayor / Adjoint au Maire

@teatime_54321 wrote:

I’ll add that it’s ironic that just 1 week ago the federal government tried to summon the CEOs of Bell, Rogers, and Telus (Public Mobile and sister Koodo’s parent company)  about Canadians paying too much for internet prices.

Telus was hush hush at the time with executive quotes about “not banking on” immediate price increases. 1 week later Public Mobile is ditching their legacy rewards increasing the bills the most for people on their most affordable plans, and Koodo is increasing the price of their $29 Black Friday from just a few months ago. Bell and Rogers got grilled about their price increases but looks like Telus gets a free pass unless people go to the press and MPs about this. 


Yes, they do get a free pass, but they can be summoned forcefully for a meeting. Also, Telus's loyalty discounts make us stay for PureFibre Internet + Optik TV.

teatime_54321
Good Citizen / Bon Citoyen

I’ll add that it’s ironic that just 1 week ago the federal government tried to summon the CEOs of Bell, Rogers, and Telus (Public Mobile and sister Koodo’s parent company)  about Canadians paying too much for internet prices.

Telus was hush hush at the time with executive quotes about “not banking on” immediate price increases. 1 week later Public Mobile is ditching their legacy rewards increasing the bills the most for people on their most affordable plans, and Koodo is increasing the price of their $29 Black Friday from just a few months ago. Bell and Rogers got grilled about their price increases but looks like Telus gets a free pass unless people go to the press and MPs about this. 

Burdwood
Good Citizen / Bon Citoyen

@ShawnC13 wrote:

@Korth_ wrote:

@ShawnC13 wrote:
T

 

o me that is crazy why would I want to give up more money to someone else to try and prove a point?

It's an emotional response. But not an irrational one.

People have left Public Mobile before when Public Mobile broke the trust. If they broke the trust before - again and again and again - then it would be irrational not to expect them to break the trust again.


@Korth_ yes understandable but until it financially doesn't make sense for me to be with PM I can't justify spending more of my money to prove a point to Telus.  I should have started with great to see you around still!


The people that are hit the most by this are on $15 and $13 plans, making their new full yearly cost about double at $180 and $156 (Points Back are really neglectable with these amounts). For plans with restrictions!

We are lucky to be in quite solid Freedom native coverage (saying that this is not an option for everyone of those plans!), and will take advantage of their yearly plans (no restriction and more data than at PM). The loyalty discount was the only thing that kept these numbers at PM.

SMALLBLOCK1
Great Neighbour / Super Voisin

Brutal!! 😡

Salvo1
Great Citizen / Super Citoyen

This new point thing I hope it's a early April Fool's joke !!!!

@fixin we can hope gut I don't think they will be reversing this decision.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

@happycamper I am not sure any consumer regulatory power can say much.  Public mobile is giving notice and they aren't bound to offer a rewards system.  I am sure somewhere in the small print it says can change with notice of posting in the community.  That is how price changes were listed that they only needed to post the price change on the plans page 30 days prior to the effective date and that is all that was needed.  PM being a no contract based system is great for consumers not being locked it but I think benefits them as well with flexibility that after 30 days notice they could be making more money with price changes.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

Burdwood
Good Citizen / Bon Citoyen

@happycamper wrote:

 

Having said that, I have tons of add ons that were free so will have to carefully compare before making any changes....I have been customer for 5 + years.

 


With all the stunts they are pulling right now, you will probably not get to use the oh so generous limited time bonus data until all your non-expiring is gone.  

 

We have kept several $10 $13 as emergency phones for less fortunate aquaintances. Some can't afford to keep a roof over their head, every penny in their pocket counts. Oh hey, lets hit them with a doubled cell phone bill!

@happycamper   Unfortunately, this wouldn't be the first time that PM has left it's customers in confusion due to sloppy miscommunications or not removing all of the information from the different platforms.  However, take a screenshot and argue your point (totally valid IMO) that they give you that credit as shown in your Account.  Good luck!


@Korth_ wrote:

@ShawnC13 wrote:
T

 

o me that is crazy why would I want to give up more money to someone else to try and prove a point?

It's an emotional response. But not an irrational one.

People have left Public Mobile before when Public Mobile broke the trust. If they broke the trust before - again and again and again - then it would be irrational not to expect them to break the trust again.


@Korth_ yes understandable but until it financially doesn't make sense for me to be with PM I can't justify spending more of my money to prove a point to Telus.  I should have started with great to see you around still!

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

happycamper
Good Citizen / Bon Citoyen

this info is still  inside my account right now - which I took a pic of ....so I think they may have an issue here

 


@HALIMACS wrote:

@hTideGnow wrote:

@BeeBeeb wrote:

Theres literally no point in us staying anymore, is there?


 

HI @BeeBeeb 

actually quite the opposite.  There's literally POINTS to stay. Public Points  🤣😅😄


At least someone's trying to be humorous about this ...  @hTideGnow 

 


What's the point in carrying this discussion further ?  🤣

fixin
Deputy Mayor / Adjoint au Maire

@happycamper wrote:

WOW...just got the email....not very impressed with this forced conversion...first thing I did was go into my account and take screen shots of most of pages...for example if you go into the public points page within your account, it talks about converting to Public points and what it means to you....so if you convert say, right now...you will get 1 point for every month you have been with PR and then the 10 points on anniversary.  Plus for referrals it says I can earn up to 4 points for my referrals each month (i have 4 referrals on acct) .   Are we better to convert right now with documentary evidence on account to make a good argument to CRTC.

Also, I'm not sure what CRTC or other  Consumer regulatory powers would have to say about a forced conversion to a very obvious downgraded plan that will cost consumers much more...and then trying to change some Public rewards rules just before the forced conversion....pretty low on PM's (read Telus) part.

Having said that, I have tons of add ons that were free so will have to carefully compare before making any changes....I have been customer for 5 + years.

 


I say wait till they force you to do it. They may cancel the change because of backlash.

@happycamper   PM removed the option to convert to points with the one-time credit of 1 point/each month with PM one day before this announcement.  You will not get any benefit by transferring to points before the mandatory date now.

ninjastar
Great Citizen / Super Citoyen

 

"I understand why people are upset but comments about actually paying more everywhere just so true doesn't get their money?!?! To me that is crazy why would I want to give up more money to someone else to try and prove a point?"

That's right. That's what I said. I will pay $1 more elsewhere for proper service and appreciation. Loyalty is earned. I don't care about the hike. I care about the efforts I earned and now are being stripped away. It was the wrong way to do it. This just tells me that there is a financial issue and possibly a sell off for a new buyer. 

Korth_
Town Hero / Héro de la Ville

@none21 wrote:

This is terrible news just another way Public Mobile is trying to screw over loyal clients that have helped build them up over the years.

I suggest everyone file a complaint with CCTS and hopefully Telus will get the message not to screw over their loyal clients.


Public Mobile messed up once before in a way that caused thousands, ten thousands of subscribers to sign a petition to the CCTS.

The first and only time such a thing ever happened to the CCTS. They chided the petitioners for circumventing their normal protocols and made it clear that such petitions would not be entertained again.

It turned out that Public Mobile got a taste of bad press and backed off before it could get a lot more bad press. So the subscribers won even though the CCTS didn't really get involved.

But it's pretty clear that if you want to make a complaint to the CCTS then you've got to follow their procedure. The first step is to attempt communication and resolution directly with the provider. Only when this fails can you proceed further. If you don't follow the CCTS rules then the CCTS will ignore your complaint.

happycamper
Good Citizen / Bon Citoyen

WOW...just got the email....not very impressed with this forced conversion...first thing I did was go into my account and take screen shots of most of pages...for example if you go into the public points page within your account, it talks about converting to Public points and what it means to you....so if you convert say, right now...you will get 1 point for every month you have been with PR and then the 10 points on anniversary.  Plus for referrals it says I can earn up to 4 points for my referrals each month (i have 4 referrals on acct) .   Are we better to convert right now with documentary evidence on account to make a good argument to CRTC.

Also, I'm not sure what CRTC or other  Consumer regulatory powers would have to say about a forced conversion to a very obvious downgraded plan that will cost consumers much more...and then trying to change some Public rewards rules just before the forced conversion....pretty low on PM's (read Telus) part.

Having said that, I have tons of add ons that were free so will have to carefully compare before making any changes....I have been customer for 5 + years.

 

And to deal with that confusion, PM has removed that option.... 😞

@MajorTalent   It was an one-time credit of 1 point/per month with PM for electing to transfer to the new points system for anyone on legacy rewards.  That option was conveniently removed a day before this announcement.

none21
Great Neighbour / Super Voisin

This is terrible news just another way Public Mobile is trying to screw over loyal clients that have helped build them up over the years.

I suggest everyone file a complaint with CCTS and hopefully Telus will get the message not to screw over their loyal clients.

MajorTalent
Great Citizen / Super Citoyen

@golffan I saw this too and it confused me... Earning 1 point per month since May 2014 means 12 months x 10 years - so are we supposed to get 120pts monthly, yearly or as a one time deal for being switched to the points rewarding system?

It's not very clear without showing what the first note is referencing, any thoughts or clarification that anyone can offer would be greatly appreciated 


@HALIMACS wrote:

@hTideGnow wrote:

@BeeBeeb wrote:

Theres literally no point in us staying anymore, is there?


 

HI @BeeBeeb 

actually quite the opposite.  There's literally POINTS to stay. Public Points  🤣😅😄


At least someone's trying to be humorous about this ...  @hTideGnow 

 


But what is the point? LOL

Korth_
Town Hero / Héro de la Ville

@ShawnC13 wrote:
T

 

o me that is crazy why would I want to give up more money to someone else to try and prove a point?

It's an emotional response. But not an irrational one.

People have left Public Mobile before when Public Mobile broke the trust. If they broke the trust before - again and again and again - then it would be irrational not to expect them to break the trust again.

dabr
Mayor / Maire

@Korth_ wrote:

@dabr wrote:

Hmm...interesting that this thread with over 15000+ views and over 400 replies doesn't appear in the "Trending Topics" section.   I wonder why...


Also interesting that (until a few hours ago) it conspicuously received exactly 0 Bravos.

And just look at the user tags being added under the original post, lol.

I'm betting that the Oracles are going to have an eye-rolling unhappy chore dealing with all the fallout this annoucement will cause. Assuming they don't join the angry exodus away from Public Mobile.


@Korth_   Lol... I didn't notice those tags before.  I'm not even sure how they can be added to another person's post/thread...


@hTideGnow wrote:

@BeeBeeb wrote:

Theres literally no point in us staying anymore, is there?


 

HI @BeeBeeb 

actually quite the opposite.  There's literally POINTS to stay. Public Points  🤣😅😄


At least someone's trying to be humorous about this ...  @hTideGnow 

 

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