03-06-2024 11:07 AM - last edited on 03-09-2024 12:32 PM by ShawnC13
Hey Community,
We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.
We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program.
We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.
To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st.
We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.
To learn more about your move to Public Points, check out our FAQ here.
The Public Mobile Team
05-16-2024 03:34 PM
@jhhead wrote:
Well looks like I've been forced changed today. Still have not heard anything from Public Mobile or the CCTS regarding my complaint... (Which was accepted but no communication in 20+ days and this week emailed CCTS advising so)
Not a fan of the lack of updates and response from Public Mobile 😠
Did you reach out to CCTS? They are expected to get involved after 20 days.
05-16-2024 03:28 PM - edited 05-16-2024 03:29 PM
Right. Over the course of a year, the difference for loyalty is $ 50.00 ($ 60.00 max five years on Rewards, vs. 10 on Points), which, divided by 12, is $ 4.17 a month. Add 75¢ back per month ($ 1.25 increase), and it equates to $ 5.42 per month increased expense, maximum. When 15 points have accumulated (not 14), they can be applied to a payment. The payments throughout the year will fluctuate, but the monthly average increase is a maximum of $ 5.42. They may have gone from $ 8.00 to $ 15.00, but will still get something back along the way, so the average will be less. Also, technically speaking, 15 is not twice 8.
05-16-2024 02:55 PM
Thanks for sharing. It appears $15 plan users can also make this change!
05-16-2024 02:51 PM
Well looks like I've been forced changed today. Still have not heard anything from Public Mobile or the CCTS regarding my complaint... (Which was accepted but no communication in 20+ days and this week emailed CCTS advising so)
Not a fan of the lack of updates and response from Public Mobile 😠
05-16-2024 02:49 PM
Thank you so much! This is a great news for $25 plan subscribers!
05-16-2024 02:49 PM - edited 05-16-2024 03:11 PM
wrong first of all 5 years loyalty would be 5$ a month plus 2$ autopay with no referrals that would make 7$ a month automatically redeemed every month so on a 15$ plan he would have paid 8$ a month now he's paying the full 15 $ plus taxes so that's pretty much almost double what he was paying( taxes on 15$ is more than taxes on 8$ depending where you live) . Also with new plan points he gets only 0.75c a month in points (not 2$) that he cannot spend / use until he gets to 14points dollars that's about a little less than 19 months sure you get the 10$ points each anniversary year but that means you're locked in and can't spend/redeem those points money on your bill anytime soon and guess what you lose it all if you leave plus even if you stay and leave after the anniversary bonus you still lose a couple dollars on the autopay. Simple math cheers
05-16-2024 02:32 PM - edited 05-16-2024 02:33 PM
05-16-2024 02:27 PM
Where do you got this info?
05-16-2024 02:19 PM - edited 05-16-2024 02:21 PM
Would you please explain how your plan cost doubled? At maximum five years' loyalty, you would lose $ 4.17 a month, and a maximum of $ 1.25, if you're on a $ 15.00 plan, vs. $ 2.00 AutoPay. That's a total of $ 5.42. Was your plan only $ 5.42 a month before the switch?
Also, if you encouraged anyone to join PM after January 2022, they started out on Points, so nothing's different for them or new people.
05-16-2024 01:55 PM
Good news for anyone with $25 plan.
Existing customers should see a $19 plan for 1GB in 4G speed
so, the plan is now an upgrade from 3G, and you saved $6 and earn 0.95/month in points
so even without the legacy rewards, you are not losing money!!!
(sorry, at this time, the good news is for $25 plan owners only)
05-16-2024 12:26 PM
HI @Langui
not trying to discourage you, but it is legal for them to change the rewards. There is really no contract here as it is prepaid, the contract you have is pretty much just 30 days and a new one is "renewed" when you renew the service
also, many has submitted and none of them got what they want. The change still went ahead and the old rewards system is dead by now
05-16-2024 12:19 PM - edited 05-16-2024 12:21 PM
I am extremely unhappy with the changes that Public Mobile is making to their rewards and Loyalty program. I believe it amounts to breach of contract. It has doubled the cost of my plan.. So many broken promises, we put our trust in companies and encourage our friends to join their plan only to have everything taken away.
At the least, submit a complaint to the CCTS. I have. Here is the link https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/
05-16-2024 10:04 AM
I agree with others. The pubic points program is much worse than the old one way of getting discounts for loyalty and autopay. I'll be losing at least $53 per year in savings compared to the old way, which worked great and was automatic. There's really little to practically no advantage with public points.
05-15-2024 09:15 PM
I have been a loyal customer for years and gotten money taken off my bill every single month. This change in "rewards" has now taken away most of my rewards and my monthly bill has increased by $8 a month. That is almost $100 a year more on my phone bill. Now I need to "earn" points and then go into my account to maybe get some money off my next bill at some point. Very dissatisfied.
05-15-2024 08:47 PM
Thanks for the advice.
Emailed CCTS back and hopefully something comes out of this.
That sucks they still completed the conversation for you with the complaint still open.
05-15-2024 07:41 PM - edited 05-15-2024 07:42 PM
@jhhead wrote:Has anyone got an update or anything useful from a CCTS complaint?
I submitted a CCTS complaint accepted April 23 and have yet to hear anything at all from either Public Mobile or CCTS since.
Contact CCTS today because Public Mobile had 20 days (until May 13th) to "resolve" your complaint. If it isn't resolved in the first 20 days, then CCTS gets involved.
My complaint was accepted on May 2nd so Public Mobile has until May 22 however, I haven't heard from them yet and they already switched me to the new reward program which I understood were not allow to due to ongoing complaint resolution process.
05-15-2024 06:47 PM
Also I wonder when the final forced changes will take place since today May 15 is 30 days after my April 15 text notification of change.
Still holding out hope something good will happen...
05-15-2024 06:44 PM
Has anyone got an update or anything useful from a CCTS complaint?
I submitted a CCTS complaint accepted April 23 and have yet to hear anything at all from either Public Mobile or CCTS since.
05-15-2024 12:42 PM
You should port your number to a new provider before you cancel your plan here, unless you want a new number.
05-15-2024 12:22 PM
I understand your concern to not leave that information behind. Try a prepaid MasterCard. And it can be exhausted as well. And possibly an expired one will work too.
05-15-2024 11:57 AM
Hi everyone....Sorry, I asked this before but how do I end my subscription? Just remove my credit card and let the payment bounce? There must be a cleaner way to do it than that? Is there a way to easily end my subscription?
05-15-2024 10:20 AM
My bill seems to have gone up 47%
05-14-2024 11:39 PM
I am on the $25 / month plan for unlimited Canada wide calling and 1 GB of data. Before being switched over to the Points rewards, my monthly bill was $25 - $2 (for auto pay) - $3 (for loyalty) - $7 (for referrals) = $13 + $1.69 (HST) ie a monthly bill of $14.69. Now that I have been switched to the new Points rewards system, my equivalent monthly bill now looks like this: $25 + $3.25 (HST) - $1.25 (points for auto pay) - $0.83 (points for loyalty) - $7.00 (points for referrals) = $19.17. So my bill has gone up by $4.48 ($19.17 - $14.69) which is a 30.5% increase. Not quite what clients would expect when being moved to the Public Points program which is supposed to provide "more ways to earn and spend rewards, with greater flexibility". PM had a great rewards system going which put them above all competition. Too bad they had to put an end to it. A big mistake as far as I am concerned.
05-14-2024 09:58 AM
@Yatti4201 - If it is $29 plan and you upgrade it to 40GB like what @Stonechucker1 said, you won't lose your 240GB bonus as it is costing $29/month and you upgraded from 20GB to 40GB.
05-14-2024 09:46 AM
@Yatti4201 , it sounds like you've lost your rewards because public mobile has canceled all Legacy plans with those larger dollar values of rewards. If you want 40 GB of data on the 29th dollar plan you can safely schedule your plan change for your next renewal and you will continue to pay the $29 every month.
05-14-2024 08:38 AM
4g $29 now for 40gb so they are slowly trying to bribe me but I don't want to lose the bonus data etc so am not switching anything from the $29 20gb just offerred (I was previously on a 3 month cycle). I had to pay $16 of the $29 on my last bill even though indicator was I had banked enough previously so there is that possibility that they pulled my rewards dollar early? May 15 was suppose to be my actual transition (not before) date. I am to lazy to check or figure it out. I did leave screenshots previously. Burning data and doing a nice test for Telus before half of us leave.
05-14-2024 08:27 AM
Unrelated political comment
05-14-2024 08:25 AM
1 point per month means 15 months before you can redeem if not earning them on other items versus being able to redeem immediately in cash.
05-13-2024 12:23 PM
Rewards are not impossible to redeem. You just have to wait until you accumulate 15, then apply them to your account. My wife has 9.75 currently. By the time her plan re-news (~85 days), she will have accumulated another 3 - 6.75 points (depending on which plan is chosen at the time, and including referrals). That will be as much as 16.5 points, which can then be applied to her account toward future payment.
05-13-2024 09:00 AM
and the rewards are much harder if not impossible to redeem. Versus cash. This reminds me of the TD Basic Savings account years ago (no idea what they name them now). It paid so little that even if you had the maximum allowed (before you qualified into a better savings account/tier) that you would never produce interest in the amount the bank was required to produce a T5 saving them all that time in money. It was a junk holder account. Even today I bet it pays very very little. Fraud/Scam? Maybe not but unethical? Likely. Then again there is "competition" for your cash lol.