03-06-2024 11:07 AM - last edited on 03-09-2024 12:32 PM by ShawnC13
Hey Community,
We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.
We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program.
We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.
To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st.
We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.
To learn more about your move to Public Points, check out our FAQ here.
The Public Mobile Team
05-10-2024 03:30 PM
I don't like the points program. What you had initially was way better, straight forward and respectful. Customers used to see big value in Public Mobile. I am not sure I am seeing the value anymore. I see a significant increase in the price because of the switch to the new program. Having long standing customers is not valued anymore. In fact - you value the new customers but not the ones who stayed with public mobile for many years. The plans are designed to up sale and even when the user purchase a plan - they can't utilize it well. Again - the value is significantly diminished.
05-10-2024 01:31 PM
This change was all about the company and nothing about the customer.
Packaged in a BS way to suggest they are "providing" the customers with more "ways to earn and spend rewards". What a load. Anyone with half a brain would recognize it's all about saving Public Mobile $$$.
My bill jumped $10/month with the stupid rewards change. And it looks like you can't "pay off" your bill with your rewards until you reach 15 points.
Prior to the change, I was getting points for Loyalty, AutoPay, and Friend Referrals. That has been reduced to only Friend Referrals, and my Loyalty and AutoPay points have disappeared. Instead, they now offer 10 points per 12 months for Loyalty, which essentially equates to $10 off per year - quite the contrast to $10 per month.
When they first introduced the new "rewards" program, they gave existing customers the option to switch over. I chose not to, because it was a no-brainer. I imagine many other customers chose not to as well.
Therefore, they forced all of their customers to switch over, under the guise of flexibility and improvement.
With Canada having one of the highest cell phone rates in the world, I guess Telus's billions of dollars in revenue just wasn't enough for them.
Looking for other carrier options now...
05-10-2024 01:18 PM
@Shey1 wrote:I'm confused...is my monthly payment going to change? 🤔
With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price
and it is true, the total earning would be less in this new system. But you will still have a small savings, just not as much as before
05-10-2024 01:06 PM
I'm confused...is my monthly payment going to change? 🤔
05-09-2024 11:34 PM - edited 05-09-2024 11:49 PM
I think if PM rewarded customers with unique gifts as an incentive to stay, people would not be jumping ships. They could have given reasonable amount of CAD and US roaming minutes 1000 minutes and 5 Gigs of roaming data for unlimited expiry date. In addition, PM should reward loyalty customers retroactively in their next year anniversary= points for the years they have been with PM 50 points Credit card authorized should still be rewarded ( 24 points) because that guarantees customer base. People feel left out and it seems a step backward and people feel insulted. Also guys , PM has been rewarding us for so many years and we did save money. We will still be reaping the benefits of past gifts like Ling distance etc. I advise that we stay and downgrade plans by another tier to save 5 dollars. You know you are going to other provider that are run by the same giant companies. Help keep PM in business. PM will reward you like it has in the past. You can have phone service for the price of lunch with PM. By the way PM should have kept 15 dollar plan with 259 mb data along with upgrade to unlimited talk and text. Should have kept many people here. It does not cost PM much. I hear iPhone messaging need data and having no data would eliminate that option with 15 dollar plan. Come on PM make these improvements and we can make many people happy. Upvote this message for PM to notice
05-09-2024 10:53 PM
People use mobile plans to do work and enjoy apps and media, not to play "points" games and be forced to pay attention or worry about rewards/points/etc. The less you bother or annoy customers the better. So I think this change is a mistake... Rewards were plain and easy to understand and kinda unique, and I saved $7 monthly, +$1 every year. That was great! The loyalty GBs of data gift is worth nothing to me as I am mostly on wifi and do not use much data when no wifi is around - so this "gift" will disappear after some 100 days and I get nothing. Very smart 😉
05-09-2024 10:50 PM
@TammerKitchener yes, you will for sure earn less
Instead of the $2 Autopay discount, you will get 5% back in points (What plan do you have now?)
The $5 monthly off will be just $10 annually
Luckily, the 3 friend referrals will be the same but awarded in points
Depends on your plan, you can still save an average of $5 a month, definitely not as good as before but still an small savings
05-09-2024 10:43 PM
I have been on the "old " reward system since 2018 and May will be my first experience with the new point system. With the old reward system, I was getting my monthly bill reduced by $10 ($5 for loyalty, $2 for automatic credit card payment and $3 for referrals). So over the year I was saving $120 ($10 x 12 months), I am still trying to figure out if I can save the same amount with this new point system (I don't think so...).
05-09-2024 09:35 PM - edited 05-09-2024 09:46 PM
@LitlLdy wrote:
@Stonechucker1 wrote:I have an idea why not remove the restriction on getting rewards at the 15-point level and just subtract the point value from my monthly plan directly. So if I'm only getting two reward points that's $2 off. Would make it so much simpler for us regular members now.
@Stonechucker1 , that’s how many of us feel! It would help if we could use whatever amount of points we have per 30 days instead of having to wait until we have 15 points before we can redeem some. 😞 Every little bit helps to pay towards the 30 day plan.
That’s an excellent hybrid type of a solution for sure.
or
Be able to continually auto buy, once you establish an amount of points, chosen by you, (that’s evenly divisible by 15), to auto buy any (meaning more than one add on) of the various “standard” add ons.
05-09-2024 09:03 PM
Fully agree with your suggestion. This would remove a big irritant.
05-09-2024 08:42 PM
I'll be letting this account expire.
05-09-2024 08:24 PM
@yvandas wrote:I agree with most comments. PM's old rewards system was much better than the new points system and I, for one, will no longer advertise PM because of this. It used to be a no brainer, easy to explain rewards system, which had the benefit of reducing your monthly bill without requiring monthly interventions. Someone tried to fix a great system and managed to break it... The best advise I could give to PM is to go back to the old system ASAP while custommers are still hanging on. The new points system is so complicated for PM clients that it will not take much for them to go elsewhere.
Anyone you referred in the last 28 months is already on the Points system so the change in rewards doesn’t affect them.
05-09-2024 06:48 PM
@Stonechucker1 wrote:I have an idea why not remove the restriction on getting rewards at the 15-point level and just subtract the point value from my monthly plan directly. So if I'm only getting two reward points that's $2 off. Would make it so much simpler for us regular members now.
@Stonechucker1 , that’s how many of us feel! It would help if we could use whatever amount of points we have per 30 days instead of having to wait until we have 15 points before we can redeem some. 😞 Every little bit helps to pay towards the 30 day plan.
05-09-2024 06:41 PM
hi @Stonechucker1 but some use points to redeem add-on as it is cheaper than buying. However, I agree it would be better if we can redeem multiple $15 bill credit at once. Now, let say if you want to redeem ten bill credits, you have to do it 10 times
05-09-2024 06:37 PM
I have an idea why not remove the restriction on getting rewards at the 15-point level and just subtract the point value from my monthly plan directly. So if I'm only getting two reward points that's $2 off. Would make it so much simpler for us regular members now.
05-09-2024 05:47 PM
I agree with most comments. PM's old rewards system was much better than the new points system and I, for one, will no longer advertise PM because of this. It used to be a no brainer, easy to explain rewards system, which had the benefit of reducing your monthly bill without requiring monthly interventions. Someone tried to fix a great system and managed to break it... The best advise I could give to PM is to go back to the old system ASAP while custommers are still hanging on. The new points system is so complicated for PM clients that it will not take much for them to go elsewhere.
05-09-2024 05:36 PM
I have been a very happy customer; inexpensive and reliable service without gimmicks. And here I got a gimmick: We're so excited that you're joining Public Points!!
A statement like this, and I feel like you tricked me into something. Had you said it is inflation, rising cost, I would agree, but telling me that it was something of my own choosing and supposedly better?
It is now worth checking other providers.
05-09-2024 01:40 PM
@danlee1 wrote:Mine was $15 plan, and I saw the 5 pts but how do we redeem it? Are we only allow to redeem upon 15 pts to offset the amount?
For conversion to Public Mobile available account balance, the points can only be redeemed in 15 point increments.
05-09-2024 01:37 PM
Mine was $15 plan, and I saw the 5 pts but how do we redeem it? Are we only allow to redeem upon 15 pts to offset the amount?
05-09-2024 01:24 PM
Hello to all PM masochists!
Well, what can we say when May arrived, I was right for myself personally, first of all.
As expected, Telus, in its signature style, sent customers to simply pay more and sent all those dissatisfied even further... So I logged into my holded account and what do they offer for a regular customer? Or go for $15 without a date + another $15 if a date is needed for a total of $30 - class, or go to the next plan at $29 with a bunch of dates that are not needed in such quantity.
And why isn't the $21 ($19) plan included in these offers? Is it like you should pay us more because you have a lot of loyalty? Nope I don't wona do that. There are plenty of such plans from other providers (Rizz, PC mobile, No Name), which I use now, they work perfectly, I checked them on the way from Manitoba to BS. Let's look at the PM going to do, the remaining account has 90 days left for make movements...
PS. Probably it's a last post in this forum...
05-09-2024 12:40 PM - edited 05-09-2024 12:42 PM
Of course I have the right. As a customer I am party to a business relationship with PM. I have the right to ask whatever I want. They have the right to disagree where at that point I have the right to terminate the relationship with PM.
LOL "no right". What nonsense.
05-09-2024 10:59 AM - edited 05-09-2024 11:04 AM
@BainTrain55 It’s automatic being forced on you to switch to points no need to do anything .
add but what you will have to do differently going forward is when you have 15 points you redeem $15 off your bill from the rewards portal @BainTrain55
05-09-2024 10:55 AM
Are we automatically getting switched over to public points or do we have to do it ourselves?
05-09-2024 09:58 AM
Unsubscribed. So many notifications from this is insane! I did log into my account after the switch and it told me I never had an active subscription which was weird. Pressed a button and it went away. Then was able to change from the 20gb to 40gb plan which are both $29.
05-09-2024 09:47 AM
This month, my bill increased from 20$ to 28$ ... this is ridiculous. I have no option but swicth to other provider.
05-09-2024 07:46 AM - edited 05-09-2024 07:47 AM
That "We're so excited that you're joining Public Points!!" text message rubbed me the wrong way too.
05-09-2024 07:07 AM
@hyper42008 wrote:its time for a lot more to people to move on , maybe they will get the message
@hyper42008 If I ever find a plan that is better for less at a different carrier that serves the Maritimes I would most certainly change. For now though the plans I have here can't be beat so I will stay as opposed to leaving out of spite for something that isn't as good / costs me more.
05-08-2024 09:59 PM
@marcnoel - I agree with you! But because of the nature of PM's 240GB forcing people to pay more to keep things you can file a complaint with them and 9/10 you will win.
05-08-2024 09:51 PM - edited 05-08-2024 09:53 PM
It has been 28 months since PM introduced Points. If anyone referred someone during that time, the new subscribers started out on Points. Nothing has changed for them. Why was it okay to refer them before, but not now? The deals are still the same for anyone who never had Rewards.
I was on a $ 15.00 plan until they introduced unlimited throttled data. For over two years, my plan was free, because my rewards were slightly more than my bill. I am grateful for the savings during that time. While I would prefer to continue to get the same discount, I'm glad I got it for 28 months. Even with the switch, it is still the best deal for me, financially, to stay put.
It might be unreasonable to expect all of one's referrals to jump ship with a person, solely for the purpose of getting new referral rewards elsewhere. The referrals may have more motivation to stay, if their own discounts are high enough. It smacks of multi-level marketing thinking to me - one person getting friends/family (in this case, referrals) to follow them, so that the one can get referrals again. Granted, the referred people would probably get something, too, but plan needs, reception, coverage, etc., are all considerations for each person. Not everyone might want to go. I am reluctant to switch to a Bell-associated carrier, as there are only nine towers south of Duncan on Vancouver Island. Even though they supposedly have access to Telus' ones, I am unwilling to shift, as I'm not interested in finding out my reception has reduced or vanished. It's bad enough now when I'm sitting at home, then get a voice-mail notification, but the phone never rang.
As has been pointed out multiple times, the fine print has said they could change things any time, but it seems that few people read them. I have a Terms and Conditions document for my business, and all clients must sign it, acknowledging they have read, understood, and accept it. Six years after introducing it, I still have clients that appear to have signed it without reading it, as evidenced by their reactions when I remind them of policies.
It is not our God-given right to keep the Rewards. Did anyone really think they would keep two systems going indefinitely? Why would they bother introducing Points at all? All this hugga-mugga for a maximum of $ 5.42 lost per month (not the $ 7.00! expressed by multiple individuals), even though plan prices have come down, and offerings gone up ($ 40.00 for 4 GB in 2018, vs. $ 34.00 for 50 GB now, plus US calling). It seems like some people are seeing only the $ 5.00 loyalty and $ 2.00 AutoPay eliminations, and not seeing the 5% back or the 10 points per year. On a $ 40.00 plan, that's a $ 2.83 discount per month, with no referrals or Community. That's a difference of $ 2.59.
And another thing! If discounts are more than your plan, they are banked, but can be used only for future PM purchases (plans, data, etc.). If you have $ 60.00 in excess, and want to port out, you lose that money. Below 0 payment, all the excess does is kind of keep you around, so you don't lose it. For example, if you had a $ 100.00 in excess, but wanted to leave, you might think twice about losing that money, as you can't take it with you. If you're happy with PM, then, of course, it helps with future discounting, since you're sticking around.
05-08-2024 09:16 PM
Please don't "congratulate" me on "switching to Public Points" when I did NOT want to switch and then giving me a "welcome bonus of 5 Public Points" as compensation for the $6 MONTHLY legacy rewards I previously enjoyed. 😠
Why not just be honest and say that "Public Mobile's previous reward program has become too good of a deal so we need to revamp it by cancelling the $2 monthly bonus for auto payments. You'll still get a $1 credit for each referred friend. Your accumulated monthly loyalty bonus will be replaced with an annual $10 credit. We're adding a 5% cash back credit based on the cost of your subscription. These credits will not be applied monthly anymore because we want you to manually apply them. We're kind of sorry about the increase in your monthly rate and the extra work in claiming your credits but our parent company is Telus and well... that really says it all."
By my calculation, if I cash in my new credits annually, I'll get about $3 per month, half of what I used to get BUT I only paid taxes on the net rate so those $6 extra I'm now paying are also increasing my taxes.
Join the growing numbers and file a complaint with the CCTS!