03-06-2024 11:07 AM - last edited on 03-09-2024 12:32 PM by ShawnC13
Hey Community,
We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.
We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program.
We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.
To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st.
We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.
To learn more about your move to Public Points, check out our FAQ here.
The Public Mobile Team
04-26-2024 07:02 PM
Please correct me if I'm wrong but, on a $15 plan, aren't they mandated to offer at least 250mb of data?
04-26-2024 06:56 PM - edited 04-26-2024 07:09 PM
I'm not heavy data user as evidenced by my $15 plan. It looks like what some previous posters have said is becoming true; they're trying to "get rid of" the $15 subscribers.
What's frustrating/annoying is this seemingly "throw it on the wall and see what sticks" approach. I don't understand why management/marketing did not state the plan(s) upfront and not change everything piecemeal? For example, PM had the 4gb $24 account available for new subscribers only during the transition period and then removing . I have the deemed perception that PM management doesn't know what they're doing based on their illogical(?) moves the past weeks.
I am currently 100% invested in Telus communications and security - telephone, internet, security and television. I was sitting on the fence and leaning towards staying. However with this most recent change to the $15 plan I may have to leave after I've used up all of my rewards/bonuses or sooner if PM decides to eliminate all rewards immediately.
04-26-2024 06:35 PM
04-26-2024 06:30 PM
Just to confirm the new $15 plan will have no 250mg data? Death by a thousand cuts!!!
Do you think PM will grandfather existing rewards (international ld minutes, bonus data) into the new plan?
Thanks.
04-26-2024 06:18 PM
Thank you for your company. You deserved better than this. I will be porting my number as well. Telus doesn't respect our loyalty at all.
04-26-2024 06:16 PM
Switch to freedom people. Its an alternative to the big 3. Telus doesn't respect you or your loyalty.
04-26-2024 05:30 PM - edited 04-26-2024 11:20 PM
@hkjhkj wrote:oh right i forgot. i guess that's part of your $15/mth job description.
true, no need for me to reply to a shiller anymore. unelss something more interesting gonna come up.
hi @hkjhkj no worries, I am not talented enough to be hired for a job. The rewards I got is a community Give-Back rewards.
You are welcome to join and help others too.
04-26-2024 05:24 PM - edited 04-26-2024 11:20 PM
@hkjhkj wrote:no not the wrong name. and i ain't yelling at u. just trolling. i did not elicit your opinion-- you responded to me since u really have nothing better to do. You know you can elect not to respond to people right?
if you really wanna help, can you please ask your paymaster, the company you are shilling for, to give back my credit balance so that I can leave right away?
hi @hkjhkj for fairness, I elect to answer everyonr that I have the answer. Of course,nyou can ignore my reply 🙂
04-26-2024 05:18 PM
you are lucky @kb_mv
I hope the person yelling at me will do the same
04-26-2024 05:16 PM - edited 04-26-2024 11:20 PM
@hkjhkj wrote:hey shiller: i already said i don't want to waste my credit and thus can't leave now. understand now? take your $15 and leave me alone please
hi @hkjhkj
you called the wrong name
Best in this community is we know different people and try to give help to everyone
If you want to use up your credit, you can also buy new add-on or change to more expensive plan so you can use up the credit faster
But yes, PM has a great rewards program and hence you earned lots and hard to use them up
04-26-2024 05:04 PM
hi @RevCo17 PM noe has a $25 plan for 20GB (90 days contract) , 4G speed, much better deal
Which part did you not understand that I no longer want to pay PM more?
04-26-2024 05:00 PM - edited 04-26-2024 11:21 PM
04-26-2024 04:57 PM - edited 04-26-2024 11:21 PM
@hkjhkj wrote:So jealous of folks like you. I am getting locked up because I don't want to waste my current balance.
With the dramatic increase in monthly bills, poor CS (they don't respond to some of my tickets even, or keep asking me to verify, verify, verify even for generic questions that are not sensitive at all), and poor service (I am very frustrated by choppy calls; even worse, others are constantly experiencing dropped calls ), I am sooooo ready to get out of here.
hi @hkjhkj best here is no contract, you are no tie to it but can move away anytime
and if you happen to have the $25 plan, the new one is much better value
04-26-2024 04:55 PM
hi @RevCo17 PM noe has a $25 plan for 20GB (90 days contract) , 4G speed, much better deal
04-26-2024 04:44 PM
Well my 5 year anniversary is just about to happen right before May change over to the useless point system. Decided to talk to a local Mobile shop in a Presidential Choice store, will be porting in the next month to a 20$ plan which is basically the same as my current 25$ unlimited txt/voice with 1GB but instead of 3G to be on 4G. Rather give my money to a different company the PM.
PS PC Mobile runs on bell towers here in Sudbury so may as well go with that! So long and thanks for all the fish!
04-26-2024 04:21 PM
After many years with PM, I bid farewell as I ported my number out.
I hope PM/Telus will realize there is consequences to their greed, but we all know corporations thicker ego skin on their faces than customers. They certainly won't sleep any worse than us. 😉
Over the years, I've become completely emotionless and careless of corporations pleads when they have slightly bad quarter results.
04-26-2024 04:02 PM
I don't see any pictures but i understand what you're saying. Im ok with my current plan. 👍🏻
04-26-2024 03:58 PM
@EdN wrote:You would have to contact Public Mobile first and bring this up to them and if they refuse you then you can send a complaint to CCTS
@EdN They allowed me to change plans when they made the same mistake a few months ago. Rather than look for reasons why this won't work, contact CS with the picture I posted and ask for the plan saying it clearly does not say for new activations only.
04-26-2024 03:53 PM - edited 04-26-2024 03:54 PM
@EdN wrote:Go to subscription > change subscription and the $21 3gb plan is not listed
@EdN I'll try this one more time. Do not go in the app to change subscription. Send them (customer service) a message with the picture below asking to be put on the plan as it clearly does not state "for new activations only"
04-26-2024 03:51 PM
You would have to contact Public Mobile first and bring this up to them and if they refuse you then you can send a complaint to CCTS
04-26-2024 03:50 PM
Go to subscription > change subscription and the $21 3gb plan is not listed
04-26-2024 03:43 PM - edited 04-26-2024 03:44 PM
Yes, i did that (contact CS) for the $24 4gb 4G plan and was successful but I was moving up from the $15 plan and it is highly YMMV
If anyone's thinking about asking for the $21 3gb plan, when you contact customer service provide them with your phone number, your name, email address and your PIN
I'm not clear on how that would affect the 150 expiry day bonus so best to ask before you go ahead with that if it matters to you at all
04-26-2024 03:39 PM - edited 04-26-2024 03:56 PM
@Bottomshelf I would think anyone on the two now obsolete plans ($10/13 and $15 with 250MB) will stay (be grandfathered) on those plans, though there are no longer reasonable assumptions that this can't change considering PM's recent changes/upheaval/direction. adding: any add-ons (data/mins/bought/gifted) should stay intact for now.
For anyone thinking the new $15 plan with unlimited call/text only, might be better of with PM's parent company's prepaid annual plan at $100 that includes 400 local mins and 400 texts but also currently includes a bonus of unlimited nationwide calling/texting offer for two years. So much cheaper overall (for those willing to pay upfront) than PM's new $15 plan.
Until a couple of weeks ago, Telus was offering bonus of 500 nationwide mins+1GB data every 30 days on this plan and I was seriously considering switching one line to it but wanted to wait until the conversion to points was implemented but that bonus offer has now been replaced instead with unlimited mins/text which is less useful to us. Oh well, now that line will eventually go to FM's $119 annual plan instead.
04-26-2024 03:38 PM
@MintBerry wrote:If this is correct and PM is forcing the data removal change to $15 plans, we may have another reason to file CCTS complaints.
@MintBerry Before you get your back up why not ask CS? Send them a message asking this.
04-26-2024 03:36 PM
If this is correct and PM is forcing the data removal change to $15 plans, we may have another reason to file CCTS complaints.
04-26-2024 03:35 PM
@EdN wrote:
You wrote:
QUESTION: RE: $21 90 day plan.
The 3 gb data for the 90 days and not 3gb per 30 days?
******
If you sign up for the 90 day plan you will be charged $57 (3 x $19) and will be given 9gb (3 x 3gb) of data to use over 90 days
NOTE: THIS PLAN IS NOT AVAILABLE TO EXISTING PUBLIC MOBILE CUSTOMERS
@EdN Click through on the plan and it takes you to a page that does not say for new activations only. Screenshot that page and send to CS asking for the plan. It worked for me a few months ago when the same thing happened on a different plan.
04-26-2024 03:31 PM
@Bottomshelf wrote:QUESTION: RE: $21 90 day plan.
The 3 gb data for the 90 days and not 3gb per 30 days?
Thanks.
@Bottomshelf The plan is $21 for 30 days or $19 for 30 days if you pay for a 90 day subscription. That means 9GB of datas per 90 day cycle.
04-26-2024 03:31 PM
hi @Bottomshelf if you have the old $15 plan, you are now forced to change to the new one. And the new $15 plan has unlimited calling
But the big win is for the $25 plan holder. Change to $29 90 days plan , pay the discounted price of $25 and get way more data
04-26-2024 03:29 PM - edited 04-26-2024 03:30 PM
@jhhead wrote:I feel they should open up these new plans to all users. These are now competitive again and I'd like the option to get on the $19 plan for 3GB 4G data!!!
@jhhead As I stated three times in this thread, click on the $21 plan. It doesn't say for new activations only if you do that. Screenshot the page and include to CS when you ask for that plan. I did it a few months ago when they did the same thing on a different plan.
04-26-2024 03:29 PM - edited 04-26-2024 03:33 PM
You wrote:
QUESTION: RE: $21 90 day plan.
The 3 gb data for the 90 days and not 3gb per 30 days?
******
If you sign up for the 90 day plan you will be charged $57 (3 x $19) and will be given 9gb (3 x 3gb) of data to use over 90 days
NOTE: THIS PLAN IS NOT AVAILABLE TO EXISTING PUBLIC MOBILE CUSTOMERS