Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[EdN]

Good one 👍🏻 TFF 🤣

[RetiredGuy1]

Points: the revised loyalty program. Theses are the experiences of the mothership Telus. Its over-night mission: to expel old accounts; to weed out old clients and old subscriptions; to boldly destroy a subsidiary like no parent company has done before!

Model Citizen (MC) RetiredGuy’s log, Star date 2024.4.21 The unthinkable has happened. We’re days away from the forced migration to the points program with no indication of any compromise in sight.

——————————————————————————————————————————————————————

Oracle: MC RetiredGuy, I’m receiving a signal from Admiral Entwistle from Telus Command

MC RetiredGuy: Put it in the Community Forum

Admiral Entwistle: MC RetiredGuy, we’re receiving reports of an uprising from the legacy rewards faction of the Public Mobilians. Can you confirm?

MC RetiredGuy: Yes Admiral. Some have left the Public Mobile universe, others are threatening to do so, and others are filing formal complaints with the United Federation of Telecoms.

Admiral Entwistle: I see. I assume this is over our Prime Directive to force migration to the points program. What are your recommendations for remedial action?

MC RetiredGuy: Well sir, our intel indicates the impact is too great all at once. Using 5+ year PM subscribers for example, they’re losing $60 a year in loyalty rewards and replaced with only 10 points ($10).  Perhaps a more gradual transition would provide a fairer outcome. If compensation for loyalty was incremently increased for 5 years, why not incrementally decrease it over the same time frame?

Admiral Entwistle: Could you articulate what you mean?

MC RetiredGuy: A 5+ year subscriber would receive 60, 48, 36, 24, and then the currently-proposed 10 points over the next 5 anniversary dates respectively. This would accumulate to a total of 178 points instead of 50 over the next 5 years. While this would cost Telus Command more money, it would also increase the likelihood of retaining customers. Of course, the cost to Telus Command would be less for those currently receiving between $2-$4 in monthly loyalty rewards.

Admiral Entwistle: Thank you MC RetiredGuy. So we still achieve our Prime Directive but with a gradual approach instead. We will take it under consideration. 

[will13am]

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@Handy1 wrote:

I’m voting with wallet first , principle second and thirdly with pride . Pretty sure the grass is greener across the road anyways . Not like I’d have anything else to lose here other then snarky comments

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You still have a ton of referrals or have they already left the building?  Anyway, I will miss you too when you are gone.  

[Dbray43]

Your statements are not totally right on no name.   We switched 2 lines over today and MMS is included.  LTE speeds on all plans.  But you are right.. no wifi calling or roaming which is fine for most people.   

[Dbray43]

With the change in rewards and asking us to accept huge increases monthly due to broken promises, we have moved both of our long term accounts today away from pm to a company using the same tower network at a price very close to what we paid pm before the increase.  Perhaps we will be back again.. but with no loyalty to long term customers, the only thing Telus and pm will understand is a vote via our wallet.   Wish you all the best.   Goodbye! 

[Camera4617]

Another line moved.. Couple more to go.. Thank you PM again. You'll lose now 35$ per line that I moved.. 

[beva-Hu]

In the text message you didn't say that if I switch to a lower value plan, my bonus data will be removed, now they are gone, I thought I could make this as compensation ,as everyone know when switch to points reward, the rewards funds are lower, that is why old reward program holder likes to opt out. 

[Michael6666]

Well that's it! My last managed account is ported. So two old referrals remain until I convert them as well.. 

Goodbye beautiful community! 

[RetiredGuy1]

@ShawnC13  Good to know and should be reassuring for everybody. As community rewards result in a monetary benefit for recipients, it would be essential for PM to have internal controls in place to maintain integrity.

@Luddite  At one time I was an internal auditor and we had a variation of that saying too: “In God we trust, all others we audit”

[ShawnC13]

@Wolfcore many have tried having the system and they do get caught as it becomes quite obvious what is going on

[HALIMACS]

🤣🤣

[RetiredGuy1]

[dabr]

@softech   My guess is that perhaps Wolfcore may not be as familiar about the history of some users and wouldn't have known the context of your earlier response?

[softech]

@Wolfcore 

And you remember I asked a simple neutral question and out of nowhere you unfairly presented your "opinion" and definitively accuse my simple neutral question as " implying that  use multiple accounts"  ??

[Wolfcore]

Wait a minute, weren't you the dude who claimed to have done a scientific study on Freedom's network being terrible, and then when asked to present your evidence, you wouldn't do it, but instead asked other users to pay you for it? I guess that wasn't factual either then 🤣

But yeah, I still see that you seem to have trouble grasping the concept of an estimation for some reason. It's actually not that difficult, believe it or not.

[hTideGnow]

HI @Luddite 

the post also said "If I were to state something as fact, I'd provide evidence."

so, no evidence provided, so it is not a fact.  But it said out loudly early that "thousands posts" were removed. So, that was simply a lie.  Or a bias against particular group on Community?

[Luddite]

"It's definitely far more than 100-200 though, that estimate isn't even close. There were some nights a few weeks ago where we'd have 50+ messages deleted almost every night (other members have noticed this as well)"

Well now, on the subject of opinion vs fact, the saying I like is: "in god we trust, all others must bring verifiable data". Otherwise we might as all don specialized communication gear to pick up full story.

Posts? No see'em.

[softech]

Not too many pages ago, I asked a neutral question and someone said I was harassing community members.  Now people points out boldy that we have people secretly use multiple accounts???? 

[hTideGnow]

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@ATHENS wrote:

CS agent may have given me wrong information but I think one should proceed with caution and confirm with CS before changing plans-  Cut and pasting CS reply to my question of switching plans >>>>>>>>>If you change your plan, regardless if it upgrade (higher value) or downgrade (lower value) you will lose the bonus data acorded for the  switch to Public Points program.

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HI @ATHENS 

confusing.  FAQ clearly said downgrade only

[hTideGnow]

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@eyes wrote:

I’m just saying to take caution before switching plans. It wouldn’t hurt to just ask and confirm before regretting losing data. 

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HI @ATHENS 

thanks for confirming

[HALIMACS]

That's interesting @ATHENS , but a cop out in my opinion.

Perhaps they've gotten a number of users downgrading, losing out data bonus's, then maybe pleading to reinstate their higher value plan in an attempt to recapture the 'lost' data bonus.

Maybe they've gotten tired of dealing with the requests so they've decided to make a blanket policy that any changes will result in a loss of bonus data.

Poor execution on their part, regretfully.

[EdN]

Public mobile could give you 1000 gb of data.  If it expires before you can use it does it matter?  It was all just a publicity stunt.  "Look at us giving all these customers these unusable big data bonuses while we're sticking it to them $ wise". FOAD

[HALIMACS]

And that’s where it’s completely unfair, @joe77 

I don’t necessarily agree one should retain the 240 GB, however, it should be no less than 5 GB on the change such as yours.

[joe77]

@Camera4617 

In my case, my wife and I both had the $34 40gb plan.  She downgraded to the $29 plan and kept all of her 240gb bonus data.  As for mine, I downgraded to the $15 plan and lost all of it... not even the 5gb that those plans had initially received.

[hTideGnow]

hi @Camera4617 generally speaking downgrade plan would loss the bonus add-on.  Some might got away somehow but it is YMMV, could be system glitch but they would have fixed that any time

[RetiredGuy1]

Between the switch to the points program, replacing 1 point for every month with PM to generally useless bonus data with an expiry date, and now a measly offer of 15 points for winback, I can only think of one useful purpose these recent decisions by PM serve. Canadian universities can now update their marketing courses curriculum with a case study on what NOT to do.

[Camera4617]

Does it mean if I downgrade from 34$ to 29$ I will keep that bonus? Not sure if that's mentioned somewhere in the posts. 

[HALIMACS]

That certainly sounds about right @RetiredGuy1 

I wonder if anyone on 40/50/60/$75 plan downgraded to the $29+ plan if they retained the same  bonus?

 Anyone?

[ashishg1]

Its still hard to believe that a company basically loved by its loyal customers did such a 180 that has turned itself into a laughing stock. Everyone is laughing over at RFD too. Did some management that takes care of Loyalty and offers change? Even if PM doesnt bring back old rewards to save face they should still at least fire whoever is responsible for this debacle.

[HALIMACS]

That’s kinda comforting @ShawnC13 , thank you.

Though it happens to many, it wouldn’t be fair for anyone’s work activities/involvement to cause such.