Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[HALIMACS]

Curious to read what developments occur on this thread today related to the thread topic which, if I recall, is the mandatory switching of all Legacy Reward customers over to Public Points.

Would 'weigh in' on recent discussions, but rather not be pounced upon by anyone.

NOTHING is to be gained.

On another note, I wonder if J_PM's taking some time way is in any way associated with this on-going change.   

I'm not suggesting (at all) that it is - I'm just wondering.

(EDITED:  not that this is any of our business … 😣 )

[computergeek541]

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@RetiredGuy1 wrote:

@ShawnC13  Yes, I knew that. I was correcting @computergeek541 statement that “The data bonus is only lost after changing to a lower priced plan.”

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Thanks for the information about changing from a $34 to a $29 plan.  As for my statement about that, the offically published policy does say that the bonus will be lost if changing to any lower priced plan.  When I said that the information about a CSA saying that the bonus data would be lost after any plan change, the CSA was entirely mistaken as the information previously provided to customers doesn't even say that.

I don't doubt that you were able to keep your data bonus after changing to $29 plans.  However, I wouldn't able to say if that was a glitch or mistake on Public Mobile's side of things, or if it's repeatable in all situations.  I also wouldn't be able to say if such a glitch by Public Mobile only applies to changing from specific plans such as the $34 plan, when changing to another specific plan (example: $29 plan), or if it's specific only to some accounts.  The difficulty of me informing others that you can switch to a lower priced plan but still keep your bonus would be how there could be more upset customers if the bonus data really did get removed after being advised that it wouldn't.

[RetiredGuy1]

@computergeek541  Thank you for the explanation and I can appreciate its a delicate balance. From a non-Oracle perspective, it does seem like in some instances a post is removed within minutes while in instances like tonight a whole whack of posts were made over hours and it just came across as open season in here. I wholeheartedly agree that $20 a month is no incentive for any reasonable person to put in the effort you guys do! Thanks and good night.

[computergeek541]

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@RetiredGuy1 wrote:

Oracles - fabulous job this evening - at this point, why even bother having the Lounge? 

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Please be aware that it's not the job of the Oracles to monitor and to enforce policies of this message forum, but we do have the authority to take actions at our descretion.  It's quite tricky situation because we Oralces take action, one member won't be happy about it, but if Oracles don't take action, they are equally are criticized for not taking action.  When Oracles try to clean up a thread, this is entirely voluntary.  If the critcicsm of the Oralces is that we receive $20 for moderating these forums, we really don't receive it for that.  $20 is barely one hour of work at minimum wage. The Oracles spend much more than 1 hour in the Community per month.

[RetiredGuy1]

Are you the only Oracle?

[ShawnC13]

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@RetiredGuy1 wrote:

Oracles - fabulous job this evening - at this point, why even bother having the Lounge? 

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@RetiredGuy1 , what are you expecting an Oracle to be here 24 hours?

[ShawnC13]

@Wolfcore moved those posts and 11 or so replies went with one of them if you are wondering where they went.  Was out and trying to do stuff on this community from phone is not easy

[RetiredGuy1]

Oracles - fabulous job this evening - at this point, why even bother having the Lounge? 

[RetiredGuy1]

All I know is its a good thing my parodies get removed….just imagine the free-for-all we’d have in here

[Camera4617]

Did you get any info that the case moved to the next stage? I'm also waiting for PM to respond after CCTS rejection but I doubt they will. 

[fleety15]

My case is still open with CCTS. PM objected, CCTS rejected the objection. PM had until Apr 11 to respond, they didn't. My complaint has been moved onto the next stage where a complaints resolution officer will be in contact with both parties. Have not heard from them yet. I don't expect anything to  happ with my case, but it was nice to be able to force my view to PM and they had to respond. And also to know that any money they saved from me changing from rewards to points was used in paying for the complaint.

[hTideGnow]

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@Wolfcore wrote:

What if the goal of the people slinging the insults, IS to shut down the thread? If you pay close attention, the same people who attack others, and are constantly provoking, just so happen to also be the ones pushing for it to be shut down. Really makes you wonder. Definitely wouldn't be the first time this tactic has been used.

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hi @Wolfcore 

is that your purpose?  how can you think of all these great plans?

[hTideGnow]

HI @hkjhkj 

you are great.  I removed the 2 from the 4.  So, still have 2 confirmed cases

[ShawnC13]

Thanks for the re-cap I think there will be a HUGE influx of "Closing" CCTS files in the next week or so, and seeing if they are all the result or some do have actions that PM/Telus have to take.  As we have had some not get to the same part of the process before they were closed it could all be based on the wording used, or even the person reviewing the file

[RetiredGuy1]

@hTideGnow Yes, I can confirm that I was the first and, tbh, I came to realize I mistook my shortcomings in how I wrote my complaint to CCTS as being the final step for all involved in the process (silly me, I should have checked with Reddit for tips first - d’oh). Anyway, as we all know, some did move on and now we’re waiting. I’m not very hopeful anything meaningful will happen but it ain’t over till it’s over…

[hTideGnow]

hi @ShawnC13 

so far we have four confirmed closed case by CCTS (all rejected)

RetiredGuy1 was the first one reporting it on 4/9, , followed by dariovitale on 4/11 

since there were not too many filing  their complaints until the 2nd week of the announcement, i think there will be more cases closed in the coming weeks But don't expect many will come back reporting the sad news and most of them are not Community regulars.

(updated to remove the wrong info)

[ShawnC13]

We should be in the timeline now of the first CCTS complaints being wrapped up.  I have seen one I think posted that it was closed but have there been any other results posted?

[Matty1234]

I've read some comments on here blaming Trudeau and Biden, which is so weird and bizarre. It's like I walked into my girlfriend's Albertan family barbeque 

[Wolfcore]

Yes, that's possible too. This is what's called an "opinion"; we're all allowed to have one. Thanks for stating the obvious. I could be wrong, you could be wrong. I could be right, you could be right. I'm not stating something as fact, I'm stating an opinion.

[hTideGnow]

HI @RetiredGuy1 

since a weeks ago , CCTS already closing case confirming they have no power to stop PM from changing the system.  Just a matter of time they close them all

Not a result we like, and PM definitely can do better.  it is more customers time to decide, stay, or move on. 

Also, it is also time for everyone on this thread and move on and stop attacking

[hTideGnow]

HI @kb_mv 

I agree wholeheartedly it is time to lock this thread.  There is really no value since Page 3 of this thread

@Wolfcore instead of "The vast majority of customers still don't know about this decision", maybe most of them knew by now and they just don't take the same view as you?  Like, they did what they have to do (stay, or change carrier or submit complaints) instead of coming here to attack others?  And you sound so like those politicians too,  if people don't agree with you. they are just minority?  LoL

Is your Campaign slogan : "Make PM Great again" .. or "Take PM Back"  or "Take $7 Back"??

if you run, I will vote for you, I don't mind to take the free ride and get my free money back

[RetiredGuy1]

I agree most aspects have been very well covered by now and I guess the next item of interest will be the CCTS process concluding as the timeframes must be nearing an end. Not just for that reason, but on principle, I don’t agree the thread should be locked. Considering different viewpoints can provide value and, as @ShawnC13 has previously stated - providing information to help people make informed decisions. I agree with that and would just add that you don’t necessarily have to be an Oracle to be in that position. So, lets continue the thread in a constructive and meaningful way.

[Wolfcore]

What are you going on about? We've had like one or two people mention these things, and they were moved by Oracles, because "politics isn't allowed". Sounds like more gaslighting to me.

99.9% of this thread is about displeasure with the decision PM has made. Closing it would just be them trying to hide from their decision, and trying to prevent their customers from voicing their concerns. All of these posts would just become their own individual threads, and would make a mess of the forum. 

The vast majority of customers still don't know about this decision, and will only figure it out once they receive their first credit card statement. So really, I think this topic is only just getting started.

[kb_mv]

This thread has become less and less about displeasure with PM and more and more about blaming it on Trudeau and Biden and blaming communism that we are too dumb to see in front of our eyes not to mention attacking each other. I am not pointing fingers at anyone, I am not taking sides. But honestly, after 159 pages and almost 4800 replies, there is nothing new that can be added. Anyone just learning of PM's decision can easily find within the thread options with different providers as well as how and where to complain. I really think it's time to lock the topic.

Edit: spelling

[Wolfcore]

For people that didn't see the first message, here's eyes doing exactly what he proclaims others to be doing. Said that somebody has no brains (clearly an insult). I don't know why there are two nearly identical posts with no edits, and one is in the lounge, but this one is still here, but regardless, this shows you the type of hypocrisy we're dealing with:

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Well I'll give you the benefit of just being lacking between your ears ----- The reason that even CS Agent advise to place your phone in lost stolen is because if you have available funds in your account - even if you have disabled auto pay the funds will be automatically drawn and your plan activated. Perhaps one of our Oracles can jump in to confirm what I say.

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https://productioncommunity.publicmobile.ca/t5/The-Lounge/Re-Upcoming-Changes-to-our-Old-Rewards-Pro...

[hTideGnow]

HI @BainTrain55 

what was your last community name?  PM updated the login system last year and if you have not login since, it would be why

if you want your old name back, just ask agent to help and they can

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[RetiredGuy1]

I’d make a comment but it would get deleted (like this one likely will) as I noticed my earlier post pointing out how the transition in May for those whose cycle date is before the end of the 30-day period from recent texts is not being handled very well by PM either. It would appear some mods are getting quite trigger happy.

[ShawnC13]

@RetiredGuy1 , yes even PM should have laid it out better in their explanation

[RetiredGuy1]

@ShawnC13  Yes, I knew that. I was correcting @computergeek541 statement that “The data bonus is only lost after changing to a lower priced plan.”