Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[Naepalm]

The rewards I received I lost for downgrading; where does it show that you will lose this? I have been searching this website for a while now and can't find the info on this. 

[kb_mv]

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@ATHENS wrote:

 if I spot  on a flyer better prices on Jam and peanut butter I would in a heart beat switch grocery store. 

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@ATHENS So long as it's Kraft and Smuckers lol. I routinely shop at 3 different grocery stores, price rules.

[fixin]

@ATHENS - 2G is an old 1990's network and with EDGE (E) it can support basically the max of Public Mobile's unlimited data.

Canada mostly has no more 2G network (Other than Rogers which is somewhat unconfirmed as far as I know) but one single US carrier still has 2G - T-Mobile, and they are just removing sites now.

2G is up to 512kbps - 3G is up to 10mbps (Yes, 10mbps) - 4G LTE is up to 500mbps (Yes, faster than the rip-off 5G) - 5G Non Standalone is up to 1gbps (1,000mbps) - 5G Standalone is 3.3gbps (3,300mbps) - 5G mmWave (Not in Canada yet) gets up to 10gbps (10,000mbps)

[JohnDoe3]

Their wording is misleading. Up to 4 implies that you could get less, and that you can't get more. It should simply state "you WILL get 4 points each month for your 4 referrals".

[JohnDoe3]

If that's the case, then their wording is atrociously misleading. It should not say "up to 4" as that implies 1) that you could get less than 4, and 2) that you can't ever get more than 4 under a different circumstance.

[kb_mv]

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@ATHENS wrote:

Also let’s accept the fact that everything costs more these days - Just filled up my car for $112 - got a coffee for about $4.60, picked up some groceries including peanut butter for $6.50 and — yikes - smukers jam for a shocking $7.27. 
Soooo I have bigger sticker shocks than worrying about the loss of my $2 PM plan auto pay. 

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@ATHENS We used to buy Kraft peanut butter on sale at $3.77 for 1kg. Yesterday it was on sale at $6.50! My Smuckers was $7.79. Somethings I will not substitute and those are 2 of them.

[Bunnyhop]

Yeah PM never acted this sleazy before.

[Basem24]

The new reward program is a cheat way to raise the bill and acting innocent and say , you can save , I will pay now double what I did before , the data give its worthless since I already have more than enough especially  it limited  time , disappointed and looking for another compny 

[Kevin39]

This is ridiculous. First they reassured us that the new rewards is optional and legacy rewards will be ongoing and now they are taking it away.

[fixin]

The most commented announcement here yet!

[Y4J259]

@dmc69 could you share a little about the wording in your complaint? I'd like to file one too, but also want to make sure it's accepted. Thanks. 

[HALIMACS]

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@Y4J259 wrote:

So if CCTS accept a complaint, it looks like they stipulate PM can't collect disputed funds. So does that mean PM will still honour the old rewards until the dispute closes? 

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Not quite the same,  @Y4J259 as it's not an additional billed amount being disputed, but a reduction of rewards. 

If anyone has differing information from the CCTS in writing, I'd love to read how they expressed this otherwise.

We are very likely still required to pay the face value of the plan subscribed to.   

Also, if Public Mobile wanted to 'play dirty', they might withhold all reward redemptions on a disputed account until the CCTS issues a final ruling.   That may mean no legacy rewards NOR public points may be applied until the matter has been ruled upon.

That would, effectively, be worse than at least getting the associated Public Points.

[Y4J259]

So if CCTS accept a complaint, it looks like they stipulate PM can't collect disputed funds. So does that mean PM will still honour the old rewards until the dispute closes? 

[ily]

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@ShawnC13 wrote:

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@ily wrote:

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@JohnDoe3 wrote:

Just noticed a new addition to the points description:

https://myrewards.publicmobile.ca/en/on/opt-in?acr_values=loa2pm

So on top of the rest of the ways we're getting screwed, they're also capping the friend referrals to 4.

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Nice. Let's see what those who claim that "iT StiLL mAkeS eConoMicAL seNsE tO StAy" have to say about this.

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@ily, that is just referencing how many referrals this user currently has.  My account says 10 for my referrals.  It isn't a cap it is what you are currently eligible for

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Yup, someone corrected me already. I should edit that post to make it clear it was a misunderstanding. Thanks.

[ShawnC13]

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@ily wrote:

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@JohnDoe3 wrote:

Just noticed a new addition to the points description:

https://myrewards.publicmobile.ca/en/on/opt-in?acr_values=loa2pm

So on top of the rest of the ways we're getting screwed, they're also capping the friend referrals to 4.

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Nice. Let's see what those who claim that "iT StiLL mAkeS eConoMicAL seNsE tO StAy" have to say about this.

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@ily, that is just referencing how many referrals this user currently has.  My account says 10 for my referrals.  It isn't a cap it is what you are currently eligible for

[kb_mv]

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@Bottomshelf wrote:

@kb_mv : Thanks for responding.  If I understand you correctly, you are saying the link regarding the referral points I posted in my original post is specific to me?

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@Bottomshelf That is correct. The OP of this gets 4 points, you get 2 points and I get none (see below).

 

[Bottomshelf]

@kb_mv : Thanks for responding.  If I understand you correctly, you are saying the link regarding the referral points I posted in my original post is specific to me?

[kb_mv]

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@rypo wrote:

To whom it may concern (It should concern all of us btw...), I have a complaint about the change from the legacy rewards to the public points. As others have said, us (long time) customers were informed that the legacy rewards would continue as long as we were subscribed to PublicMobile. When Public Points were introduced, we were informed that joining was optional. This was a relief as the rewards for being loyal customers were valuable (and appreciated, I might add). As others have pointed out, the upcoming mandatory change does not conform to what was promised in multiple communications, on the website, from representatives, and on the forums. I will be filing a CCTS complaint. What a disappointment. 

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@rypo The only people who will see this are customers like you. Your post is not read by PM. If you want to complain use the chat bot or send a private message to a CS Rep.

[rypo]

To whom it may concern (It should concern all of us btw...), I have a complaint about the change from the legacy rewards to the public points. As others have said, us (long time) customers were informed that the legacy rewards would continue as long as we were subscribed to PublicMobile. When Public Points were introduced, we were informed that joining was optional. This was a relief as the rewards for being loyal customers were valuable (and appreciated, I might add). As others have pointed out, the upcoming mandatory change does not conform to what was promised in multiple communications, on the website, from representatives, and on the forums. I will be filing a CCTS complaint. What a disappointment. 

[kb_mv]

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@Bottomshelf wrote:

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@JohnDoe3 wrote:

Just noticed a new addition to the points description:

So on top of the rest of the ways we're getting screwed, they're also capping the friend referrals to 4.

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Referrals rewards changed again???

REFER-A-FRIEND GETS A MAKEOVER
Good friendships deserve to be rewarded. So, you'll continue to earn when you refer a friend to Public Mobile, but you'll be earning points instead of dollars.

You could earn up to 2 points every 30 days

https://myrewards.publicmobile.ca/en/on/opt-in?acr_values=loa2pm

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@Bottomshelf This just won't die. This is wrong. They are not limiting your referrals. @JohnDoe3  will get 4 points because he currently has 4 referrals active. Your 2 points is because you have 2 active referrals. Mine says $0 on one of my accounts because I don't have any referrals on it.

[Bottomshelf]

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@JohnDoe3 wrote:

Just noticed a new addition to the points description:

So on top of the rest of the ways we're getting screwed, they're also capping the friend referrals to 4.

---

Referrals rewards changed again???

REFER-A-FRIEND GETS A MAKEOVER
Good friendships deserve to be rewarded. So, you'll continue to earn when you refer a friend to Public Mobile, but you'll be earning points instead of dollars.

You could earn up to 2 points every 30 days

https://myrewards.publicmobile.ca/en/on/opt-in?acr_values=loa2pm

[fixin]

@kb_mv - Yeah, I hope so, though I live in a 100K population city with Freedom. Don't know why they don't have it in the Capital Maritime City (Halifax, St. Johns, Fredericton) we shouldn't talk about Charlottetown because it is small in Population.

[kb_mv]

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@HALIMACS wrote:

Me too, @kb_mv , re the mobile plan.

I've gotta admit, though, I'd choose Eastlink ANY DAY over Bell.

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@HALIMACS I was just looking at Eastlink's network for internet. What I read said they have fibre to a node and copper from there to your house. Even if I wanted to go with them, I am in an apartment building 8 floors up that was built with rogers and bell fibe service pre installed to every apartment when they built a few years ago. There is no way to get the copper to my apartment from the basement.

I also have to say I don't like putting all my eggs in one basket. When one service goes down with one company I still have my cell phone or vice versa. Last week I used my cell plan as a hotspot when Bell service went down. It allowed me to use my computer and stream on my TV.

[HALIMACS]

Me too, @kb_mv , re the mobile plan.

I've gotta admit, though, I'd choose Eastlink ANY DAY over Bell.

[kb_mv]

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@HALIMACS wrote:

Eastlink has a mobile and home internet plan, unlimited data and 1GB home internet speeds, for $99/month recently, if I'm not mistaken.

That's actually quite good for that combo, given stand-alone home internet at that speed is in the $80-$90/month range.

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@HALIMACS It could be a good deal for someone looking to bundle. In my case it's a non starter. All I want is a prepaid cell plan.

[HALIMACS]

Eastlink has a mobile and home internet plan, unlimited data and 1GB home internet speeds, for $99/month recently, if I'm not mistaken.

That's actually quite good for that combo, given stand-alone home internet at that speed is in the $80-$90/month range.

[kb_mv]

@fixin Maybe one day Freedom or even FIZZ will expand to the Maritimes. I'm always looking, even before this announcement.

[fixin]

@kb_mv - The maritimes only has Eastlink as the regional provider, and they are $$$$$$$ more expensive than PM.

Freedom is in my area though I won't want to port to them due to having good service here.

[kb_mv]

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@ily wrote:

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I guess it boils down to your referral count. Those with a large referral base could still enjoy a nice deal compared to the competition, but if they put a cap on referral rewards it immediately changes the game.

All the best to you 🙂

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@ily I have an account with zero referrals. I have posted a few times that in the Maritimes there is not a single provider that can meet or beat my $34/50GB Can-USA 5G prepaid plan.

I don't care what anyone else does, nor will I try to convince someone to stay or go. We are all grown ups. I'll do me and you (as in everyone else) do you. Good luck.

[Gkwt]

Hello, this is a complaint about the change from the legacy rewards to the public points. As customers, we were informed that the legacy rewards would continue as long as we were subscribed to PM, and that the change to public points is optional. This mandatory change does not conform to what was promised in multiple communications, on the website, from representatives, and on the forums. I will be filing a CCTS complaint.