Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[golfball]

@ShawnC13 Is it true that it works on unlimited plans? The linked page makes it sound like it doesn't. 

 

[Niko2]

Same here! 

[MandyJS]

@MandyJS is the data addon showing as incompatible? I had heard this has been fixed. I know the addon is useless for just about everyone but I thought the incompatible was fixed. On unlimited data it is supposed to kick in instead of going down to the really low throttled speed.

I checked it right after the text message came in saying they had added it, and it was listed under the incompatible add on section with the other Christmas data bonuses. 

[hTideGnow]

HI @G_Pomzz  your mulit-lines discount is the $1 (or 1 point)  per line and the $10 one time when you use the referral code 🙂

[ShawnC13]

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@G_Pomzz wrote:

@ValeryD1  said:

My situation is more than problematic, I pay for three lines and this will significantly hit the budget, I’ll see what can be done and how this will affect payments in the month of May. Paying the full price for three phones is not realistic

Having 3 lines, you would be a significant loss to PM. Talk to customer retention by opening a help ticket and see if you can negotiate a multi-line discount or better plan for the same price you are now paying. I just updated my plan significantly without increasing my monthly fee. Although I'll be losing all my Rewards discount in May, I still think it's a good value. 

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@G_Pomzz there is no retention department with Public mobile, nor is there mulit-line discounts.  I have 4 lines in my house and with my older kids that have moved out it would be 6 total.

[ShawnC13]

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@MandyJS wrote:

I'd like to send my sincere thanks to Public Mobile for "delivering on their promise" to reward my years of loyalty with a 240GB bonus that is incompatible with my unlimited data mobile plan.

Though there is no actual way to use this gift, as it is an incompatible data add-on, I will feel eternally grateful that Public Mobile always delivers on their promises -- even when those promises don't actually deliver anything.

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@MandyJS is the data addon showing as incompatible?  I had heard this has been fixed.  I know the addon is useless for just about everyone but I thought the incompatible was fixed.  On unlimited data it is supposed to kick in instead of going down to the really low throttled speed.

[ShawnC13]

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@RetiredGuy1 wrote:

I believe he is referring to @Korth_ who, of course, is not a mod (or a mood either😂 - sorry @ShawnC13 I couldn’t resist poking fun at your typo). Just to be clear, I’m not wading into the debate but just pointing out where it likely originated

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@RetiredGuy1 grrr thought I had fixed that typo when I was on my phone lol.  Yes I knew where it was coming from, but I know Korth isn't a Mod

[G_Pomzz]

@ValeryD1  said:

My situation is more than problematic, I pay for three lines and this will significantly hit the budget, I’ll see what can be done and how this will affect payments in the month of May. Paying the full price for three phones is not realistic

Having 3 lines, you would be a significant loss to PM. Talk to customer retention by opening a help ticket and see if you can negotiate a multi-line discount or better plan for the same price you are now paying. I just updated my plan significantly without increasing my monthly fee. Although I'll be losing all my Rewards discount in May, I still think it's a good value. 

[G_Pomzz]

 Woohoo... bonus data I'll never use 🤔

[MandyJS]

I'd like to send my sincere thanks to Public Mobile for "delivering on their promise" to reward my years of loyalty with a 240GB bonus that is incompatible with my unlimited data mobile plan.

Though there is no actual way to use this gift, as it is an incompatible data add-on, I will feel eternally grateful that Public Mobile always delivers on their promises -- even when those promises don't actually deliver anything.

[IanP]

Telus is a very active corporation, they support a great mant charities and event, this is commendable! I believe it runs into the millions

What I do not agree with is that if they cannot afford to do this without raising our payments then they should scale back and allow us to contribute to our preferred charity. 

There are some that I personally would support over others.

[RetiredGuy1]

I believe he is referring to @Korth_ who, of course, is not a mod (or a mood either😂 - sorry @ShawnC13 I couldn’t resist poking fun at your typo). Just to be clear, I’m not wading into the debate but just pointing out where it likely originated

[ShawnC13]

@upandadam what mod question your intelligence?

[golfball]

I'm not understanding. I didn't see any oracles or mods said anything about your intelligence. PM made the decision not any of the users here. As fixin has pointed out some posts are automatically removed by the system.

[ValeryD1]

Please cool of with posts "hot people"  😁

My situation is more than problematic, I pay for three lines and this will significantly hit the budget, I’ll see what can be done and how this will affect payments in the month of May. Paying the full price for three phones is not realistic, I will look for an alternative, especially since the PM outside the city is very dissatisfied with the quality of communication.
But first, let see what happen in May.

[colleeno]

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@sKRiBEL wrote:

My plan is currently $65 a month, but I have $9 of rewards, making my plan $56 a month. I can get the same plan from another provider for $55 a month plus the first 2 years at $35 a month. The only thing keeping me from switching was the loyalty program, and now that Public Mobile is no longer loyal to me, I don't need to be loyal to Public Mobile. Nearly 10 years of customer loyalty is circling the drain, and I'm sure I'm not going to be the only one to leave.

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If you haven’t been checking the Public Mobile plan offerings on a consistent basis, you might not be aware that the most expensive 5G plan now is $55. The best promotion currently is a 100GB Canada-U.S. plan for $50 or a 60GB Canada-U.S. plan for $39. And if you don’t require a Canada-U.S. plan, there is a 50GB Canada only plan for $34.

[fixin]

@upandadam - It could even be the auto moderator (Which really sucks on this community) that would have taken your post down:

https://productioncommunity.publicmobile.ca/t5/premod/moderationitemspage/tab/rejected

[upandadam]

You mean the community that was built based on loyalty engagement?

These "mods" will silence the truth. 

These same "mods" that questioned my intelligence on post?

Ha, go for it.

[JohnDoe3]

They could also stop the bleed without being disingenuous about it by setting a floor for using credits at each plan level such as it reflects the true cost of the service level. If they lose money at $8/m, then there's a margin from $8 to $15 (mandated maximum for the occasional-use service details), so what's the actual statistical average number where 100 outbound minutes, unlimited inbound minutes, unlimited texting, and 250mb data is actually not a net loss when amortized across the entire demographic of users at that plan level? Set that as the "credits will be applied automatically down to this point, and remaining credits will roll over to the following month", and then they'd have no bleed while also being upfront and honest about the minimum cost that they can bear to sustain budget customers, which was supposed to be part of their objective considering the whole self-help community aspect.

[fixin]

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@upandadam wrote:

Calm down, if this offends you then reevaluate.

Stop being a corporate shill and bending over. 

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@upandadam - Oracles and PM Reps are allowed to edit or sometimes archive other peoples posts that don't follow the community guidelines.

https://productioncommunity.publicmobile.ca/t5/Announcements/Community-Terms-of-Service-amp-New-Comm...

[RetiredGuy1]

An anology could be made to the federal govt’s media fund to subsidize mainstream media outlets which continues to ignite public debate about how it may impact journalists’ objectivity. Obviously on a much smaller scale, PM paying Oracles likely includes both those who believe its for altruistic purposes and others will be skeptical. Its human nature. I do agree with @ShawnC13 that, regardless of what side of that coin you’re on, we should all strive to remain respectful.

[Public_Cust_17]

@NoseyNick1   I think there are quite a few of us loyal customers (6 yrs for me) that have done the math and realized how much PM is going to stick it to us in another month! After patiently "doing my time" and getting my bill down to $8 ($15-$7 - no referrals that might now be pissed at me) it's a slap in the face and TOS blah, blah, blah... I know my exit strategy if they don't change their decision. 

I'm encouraging everyone to read over the email I drafted up and sent to The Standing Committee on Industry and Technology (E-mail: INDU@parl.gc.ca) and to use it as a starting point (or to create a new one themselves) and include all of their points in an email to the committee. The committee is currently reviewing the pricing policies of the mobile operators and I'd like them to have every complaint and bit of information that they can regarding PM's tactics.. the more they hear from might not help but it won't hurt.   Cheers

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...

[RetiredGuy1]

@Korth_ 

Well said and I agree wholeheartedly with your post. The only thing I would point out is that I believe subscribers are not necessarily a fixed resource as our population is growing each year. That, of course, takes nothing away from the gist of your post. Your last sentence speaks directly to what I’ve posted regarding the ripple effect on potential customers. Its easy to look at new subscriber rates from Jan 2022 to now but lets wait until May when people start seeing an increase in their bill and potential new subscribers see a resulting possible exodus before drawing any conclusions

[kb_mv]

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@JohnDoe3 wrote:

Good point. Does anyone know how to get news editors interested in writing up the rewards change into a news story.

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@JohnDoe3  Try googling "submit a news tip to (add agency)"

[JohnDoe3]

Good point. Does anyone know how to get news editors interested in writing up the rewards change into a news story.

[upandadam]

Calm down, if this offends you then reevaluate.

Stop being a corporate shill and bending over. 

[ShawnC13]

@Korth_ yes I mentioned the other day how I am sure my posts may get scrutinized a bit more by the community.  I am fine with it as long as people stay respectful

[Korth_]

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@ShawnC13 wrote:

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You better take a lap and start treating people with some respect.

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I do agree.

But I'm sure you recognize that people are going to naturally view "Public Mobile Community Oracles" with some suspicion when Public Mobile is unpopular. Everything you say (or don't say) will be carefully scrutinized for vulnerabilities.

Especially when emotions are running high. There is a lot of anger directed against Public Mobile (and Telus) right now.

(And especially when there is also a lack of intelligence, restraint, or respect.)

[sKRiBEL]

My plan is currently $65 a month, but I have $9 of rewards, making my plan $56 a month. I can get the same plan from another provider for $55 a month plus the first 2 years at $35 a month. The only thing keeping me from switching was the loyalty program, and now that Public Mobile is no longer loyal to me, I don't need to be loyal to Public Mobile. Nearly 10 years of customer loyalty is circling the drain, and I'm sure I'm not going to be the only one to leave.

[ShawnC13]

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@upandadam wrote:

You're being disingenuous and a corporate shill.

  They mentioned to us that we will never lose our loyalty discount.  This loyalty built engament that would never existed without it as their customer service was, and still is non existent.  They then build a bigger brand on the backs of said community.

PM lied and must be held accountable.

Stop bending over and take a lap to tighten back up. 

Yeesh what a fragile generation this is.

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@upandadam, not sure why you had to go with personal attacks.  You have no idea what "generation" I am from. Disingenuos for reading a ToS, a corporate Shill for knowing what provider works best for my family needs?

You better take a lap and start treating people with some respect.