Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[none21]

This is terrible news just another way Public Mobile is trying to screw over loyal clients that have helped build them up over the years.

I suggest everyone file a complaint with CCTS and hopefully Telus will get the message not to screw over their loyal clients.

[MajorTalent]

@golffan I saw this too and it confused me... Earning 1 point per month since May 2014 means 12 months x 10 years - so are we supposed to get 120pts monthly, yearly or as a one time deal for being switched to the points rewarding system?

It's not very clear without showing what the first note is referencing, any thoughts or clarification that anyone can offer would be greatly appreciated 

[pm-smayer97]

---

@HALIMACS wrote:

---

@hTideGnow wrote:

---

@BeeBeeb wrote:

Theres literally no point in us staying anymore, is there?

---

HI @BeeBeeb 

actually quite the opposite.  There's literally POINTS to stay. Public Points  🤣😅😄

---

At least someone's trying to be humorous about this ...  @hTideGnow 

---

But what is the point? LOL

[Korth_]

---

@ShawnC13 wrote:
To me that is crazy why would I want to give up more money to someone else to try and prove a point?

---

It's an emotional response. But not an irrational one.

People have left Public Mobile before when Public Mobile broke the trust. If they broke the trust before - again and again and again - then it would be irrational not to expect them to break the trust again.

[dabr]

---

@Korth_ wrote:

---

@dabr wrote:

Hmm...interesting that this thread with over 15000+ views and over 400 replies doesn't appear in the "Trending Topics" section.   I wonder why...

---

Also interesting that (until a few hours ago) it conspicuously received exactly 0 Bravos.

And just look at the user tags being added under the original post, lol.

I'm betting that the Oracles are going to have an eye-rolling unhappy chore dealing with all the fallout this annoucement will cause. Assuming they don't join the angry exodus away from Public Mobile.

---

@Korth_   Lol... I didn't notice those tags before.  I'm not even sure how they can be added to another person's post/thread...

[HALIMACS]

---

@hTideGnow wrote:

---

@BeeBeeb wrote:

Theres literally no point in us staying anymore, is there?

---

HI @BeeBeeb 

actually quite the opposite.  There's literally POINTS to stay. Public Points  🤣😅😄

---

At least someone's trying to be humorous about this ...  @hTideGnow 

[dynamo1]

Please reverse decision Public Mobile!!  

[Soon-ex-PM-user]

💯agreed.  I actually stay with Teksavvy internet for 10+ years now because they treat their customers with respect.  

Despite their rates are higher than the rest of the Internet providers out there, I still stay with Teksavvy (with 2 lines) 

[ShawnC13]

@Soon-ex-PM-user are you referring to me as a PM Shiller?  At the time of the original post it was so true, when information changed I made sure that it got edited.  I have moved family and friends away from PM when I have found better deals that work them and brought them back if something better was here.  For me and my families needs PM is still offering the best plans that suit those needs.  Am I happy with this change, no but we all knew it would eventually come.   I understand why people are upset but comments about actually paying more everywhere just so Telus doesn't get their money?!?!  To me that is crazy why would I want to give up more money to someone else to try and prove a point?  Sure the numbers leaving may add up a bit, but PM is still setting many new customers and they have never experienced the legacy rewards so as far as pricing it still must be pretty good compared to what else is out there

Edited to add: my plan was covered by the rewards and the hard work in referring people, I do expect to lose some of the referrals for sure. Will have to see where it will end up after this settles down and see who is left on the referral list

[publicnickname]

Had to set this up to post just for this.  Never needed the post here before since everything worked fine, but I feel the need to express my disappointment.

Didn't receive an email or text, heard about this horrible plan from a friend.  If they don't change course, I'll definitely be looking around for a new provider, and will bring as many with me as I can.

Currently on the 15$ plan with 2$ auto pay, 5$ loyalty, and 4$ for referred friends.  So at 4$ per month, my bill will roughly triple.  I realize they're probably happy to lose me as a customer, but I'm hoping there's enough angry people that PM will give their heads a shake.

[mischt70]

People like you here ( maybe even you!) helped me out numerous times answering mundane questions, it was sort of the reputation of PM, no real customer service, but people will help you out. It will be interesting to see if things change...

[rachelwalker]

very sneaky indeed.  deceptive 😞

[ninjastar]

I assume you're speaking to my comments. I, like others, built the customer base here over many years. This is like taking my car to my loyal mechanic and getting a call about my car falling off the hoist and they won't take responsibility. Will I move on to another shop for better customer service and more importantly, honesty? The answer is yes. Every... Single... Time. 

[kb_mv]

@mischt70 Agreed. What will be interesting is the community helpers. I saved a fair number of dollars over the years by helping out with questions on the board. I certainly don't have much incentive to carry on with it though. Wonder how many others will go the same way.

[DanMan]

You right. It is all about principles. They treat us like morons, so I am not gonna loose my dignity over $10 a year. Long standing customers were treated like **bleep**, so it is time to go elsewhere.

[mischt70]

I agree,  you cannot get these levels of rewards anywhere else.  The plans are still competitive. For me it was the way they did it. Sneaky . Remove the "migration rewards"  a day before the change so instead of 4 yrs of 1 point per month to migrate, ie 48 points. I get 5 points. If only I had an inkling on March 3rd, I'd be up 50$....

[jonahneufeld]

Public Mobile was bragged about so often to my friends, now I will have to take back everything nice I said and tell them how bad Public Mobile is.

[kb_mv]

I understand people being upset with this change, I know I am. I will shop around for a better plan elsewhere and if I find one I will leave. Unfortunately for me right now, there is no better deal than what I have now even without my old rewards. And consider, no other provider offered rewards on par with our legacy rewards, none. Sad that I am losing them but I won't go so far as to say even if I pay more I am leaving. Seems counter productive to complaints of the economics of losing the rewards.

[HurracaineIke]

Adding my dissatisfaction to the sea here.

This is definitely not a welcome change and I urge reconsideration.

If this does go through then I will definitely be looking at switching providers.

[dlutelmowski]

I will be going with other providers if this goes through:) bye bye public mobile 

[ninjastar]

Try http://www.planhub.ca for comparisons. 

[Dunkman]

---

@mischt70 wrote:

This is my confusion, it still says on the website "opt in to points " page in My Rewards that you will recieve 1 point per month. What is the real truth on this?

---

@mischt70 

Likely a marketing error.  From my understanding, the loyalty bonus points (one time payment - one point per month with PM) was been removed.  There use to be an actual section with the welcome bonus points of 5 which actually calculated the actual number of months with PM and the actual number of points that you will earn.  Ie. 50 pts for 50 months with PM.  We are asking for clarification from PM management.  

[Zahir_h]

Since this change was announced, I've lost 3 refer a friend's.   Not surprised. 

So for those of you calculating your costs after the new points.  Keep in mind many will port out and the points will be less.   

[9juan1]

I am not happy with this change, I came to public mobile for cheap plans. Right now I am on the $15 plan for .25 GB and with the old rewards program we could lower it, which I did. I have auto-pay on, have multiple referrals and have loyalty rewards as well which is great. Now I will be paying more for the same product since you're taking my loyalty rewards (for a customer who has been with you for 5 years is $5/30 days) away so now I'm out those $60 and also the $2/ 30 days for auto-pay. Not happy at all. Keep old rewards program for those who want it. 

[ll9111]

A lot of us on the old reward program, where currently PM allow us to keep the old rewards without moving to new reward program.
e.g. a $34 month plan,
New rewards gives you $10+$1.7*12=$20.4, so total around $30 off per year before referral rewards.
Old rewards gives you $36 (after 1 year) - $84 (after 5 years) off per year before referral rewards.
The new announcement basically is a "piss-off" message to all PM loyal customers 5+yrs.

[manity11]

I'm leaving after 8 years of loyalty... Even if I pay more elsewhere in leaving on principle. Screw you Public! 

[mischt70]

This is my confusion, it still says on the website "opt in to points " page in My Rewards that you will recieve 1 point per month. What is the real truth on this?

[ninjastar]

As long as PM misses my $200 a month in payments to their profit barrel, I'm willing to pay a few dollars more elsewhere. Will never ever recommend these guys again for this stunt. 

[pm-smayer97]

Fizz is owned by Videotron in Quebec. Both Freedom and Videotron are owned by Quebecor.

[Korth_]

---

@dabr wrote:

Hmm...interesting that this thread with over 15000+ views and over 400 replies doesn't appear in the "Trending Topics" section.   I wonder why...

---

Also interesting that (until a few hours ago) it conspicuously received exactly 0 Bravos.

And just look at the user tags being added under the original post, lol.

[Edit: And just look at how somebody keeps deleting the tags. I've seen a lot of angry adjectives and insults and suggestions come and go on that tag line. Revisionist behaviour doesn't look good, Public Mobile, people are paying attention and I'm guessing that screenshots of this announcement (user tags and all) are all over the place.]

I'm betting that the Oracles are going to have an eye-rolling unhappy chore dealing with all the fallout this annoucement will cause. Assuming they don't join the angry exodus away from Public Mobile.